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858 votes
Hi everyone, our product teams are continuously reviewing and reprioritising their roadmaps for future work and although we don’t have any plans to change the credit application process this year, this is something we will investigate more closely in 2026.
As we begin to explore work for enabling credit notes in the bill payments flow, we’ll reach out for input to help us shape the design and approach so we cater for the widest possible requirements. Thank you all, and we’ll be back to share when exploration starts.
Kirsten Castley
supported this idea
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An error occurred while saving the comment -
74 votes
Hi team, we totally get that mistakes happen, and the ability to recall an invoice sent in error would be handy. Hearing how this affects your workflow gives us important context as we review the idea.
At this point, this idea isn’t on our roadmap. Part of the reason is technical: implementing a true recall feature would require extensive work. Once an email leaves Xero, it travels through external email servers outside of our control. Most email providers don’t allow messages to be retracted after delivery, so reliably recalling an invoice isn’t possible in the same way it’d be within an internal system.
We’ll be sure to update this thread if anything changes.
An error occurred while saving the comment Kirsten Castley
commented
Agree !
Kirsten Castley
supported this idea
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Agree, I have to allocate multiple credits to bills most of which are completely unrelated. QuickBooks used to total the credit notes and deduct during the batch payment. Would also be ideal if we could email the supplier credits the same way we do with invoices and have it auto populate. It's a very manual process.