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  1. 19 votes

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    Hi everyone thank you for your feedback on superannuation processing times. With the Payday Super changes and the 7-day requirement, we know speed is top of mind.

    Currently, most super payments processed through Xero are transferred to fund providers on the 5th business day. You can read more about expected timeframes and legislation updates in our Payday Super FAQs.

    We completely understand the demand for faster turnarounds. The entire industry is looking towards faster processing.

    To help us gauge the impact on your business, we are moving this request to Gaining Support status. Please vote, comment, and share your experiences below so we can better understand your workflows and concerns.

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    Andrew Chadwick commented  · 

    Hi all,

    I post payroll, 30seconds later I authorise Super House to debit employee Super Guarantee + salary sacrifice, then 21-28 days later superannuation lands in Hostplus. This is all post 1 July 2026.

    Is it Xero, Super Choice or Hostplus not adhering to new regulations? Now I'm liable, this is appalling.

    Andrew Chadwick supported this idea  · 
  2. 60 votes

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    Andrew Chadwick commented  · 

    100% agree. Adding the $ value in the email detracts from the key value proposition and focus of my business.

    I've been reduced from quality and professionalism, to a money focus!

    Andrew Chadwick supported this idea  · 
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    Andrew Chadwick commented  · 

    100% agree. The invoice amount in the email must be removed or at a minimum be optional.

    Because of this one aspect alone I have stopped recommending Xero to people.

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    Andrew Chadwick commented  · 

    Hi Kelly,

    Thank you for all your help with the new invoicing layout.

    Would you please ask the product team to enable a tick box, or the ability to edit the header of an email, to remove the value of the invoice?

    Please see attached image to see exactly what I'm referring to.

    Kind regards,

    Andrew Chadwick