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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    415 votes

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    361 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    In discovery  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, we appreciate the on-going support and feedback we're receiving on this idea and pleased to be able to share this update. Our product team are actively exploring how we can best solve for the needs raised here, although at this time are unable to provide any set timeframes.

    They are very much aware of the appetite from our community on this, and as part of their exploration have reached out some users here as they gather insights.

    For the time being we'll shift to In discovery and I'll return as soon as there is more on this to share.

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    David Hyde commented  · 

    I would like to see that Xero supports proper email aliasing. That way even though the email is coming from your server, it appears as though it came directly from me. SO many services are providing this as a standard feature.

    Customers are not expected to keep an eye out for emails coming from mail accounts that don't make sense to them (e.g., messaging-service@post.xero.com). In this modern age, it looks like junk or a phishing scam (and corporate IT departments are training their employees to look out for suspicious and unknown emails). Unfortunately, invoicing emails are being trashed, filtered and ignored.

    Thanks!

    David Hyde supported this idea  ·