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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    186 votes

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    180 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    David Hyde commented  · 

    I would like to see that Xero supports proper email aliasing. That way even though the email is coming from your server, it appears as though it came directly from me. SO many services are providing this as a standard feature.

    Customers are not expected to keep an eye out for emails coming from mail accounts that don't make sense to them (e.g., messaging-service@post.xero.com). In this modern age, it looks like junk or a phishing scam (and corporate IT departments are training their employees to look out for suspicious and unknown emails). Unfortunately, invoicing emails are being trashed, filtered and ignored.

    Thanks!

    David Hyde supported this idea  ·