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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    186 votes

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    180 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Tomo Huber commented  · 

    It should be able to be implemented from knowing software dev. Just have us user set Cname and txt to verify the domain so that liability is off Xero's hands.

    > As using SMTP should not be enabled or any other method as it is not secure and the liability of everyone increases.

    As an additional note that might help other companies, we have done a workaround as follows:

    > When the invoice is being sent, we make sure is "Send me a copy" option is enabled. Since our organization uses Microsoft 365 for business as an email service, we have created an automation using "power automate" to set up automated resend from shared "Sales@" email every time "@post.xero.com" with another filtered email is received.
    > if you have your IT service provider, you can ask them to help you. If not, request to the post, and I might post detail ways on how to if Xero allows.