Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;
Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Does your domain have more than one mailbox associated with it?
Would you want to use the same domain across more than one Xero organisation?
Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.
We’ll provide another update here as soon as there is more progressive news to share.
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
It should be able to be implemented from knowing software dev. Just have us user set Cname and txt to verify the domain so that liability is off Xero's hands.
> As using SMTP should not be enabled or any other method as it is not secure and the liability of everyone increases.
As an additional note that might help other companies, we have done a workaround as follows:
> When the invoice is being sent, we make sure is "Send me a copy" option is enabled. Since our organization uses Microsoft 365 for business as an email service, we have created an automation using "power automate" to set up automated resend from shared "Sales@" email every time "@post.xero.com" with another filtered email is received.
> if you have your IT service provider, you can ask them to help you. If not, request to the post, and I might post detail ways on how to if Xero allows.
It should be able to be implemented from knowing software dev. Just have us user set Cname and txt to verify the domain so that liability is off Xero's hands.
> As using SMTP should not be enabled or any other method as it is not secure and the liability of everyone increases.
As an additional note that might help other companies, we have done a workaround as follows:
> When the invoice is being sent, we make sure is "Send me a copy" option is enabled. Since our organization uses Microsoft 365 for business as an email service, we have created an automation using "power automate" to set up automated resend from shared "Sales@" email every time "@post.xero.com" with another filtered email is received.
> if you have your IT service provider, you can ask them to help you. If not, request to the post, and I might post detail ways on how to if Xero allows.