Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Contacts - Send out bulk emails to suppliers and customers

    238 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    83 comments  ·  For small businesses » Contacts & communication  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, I know it's been sometime since our last update and while we still don't have any plans for building a complete email system within Xero we wanted to share news of a new integration very much centered around needs expressed by some customers, here.

    Xero have partnered with Constant Contact to provide our customers a free integration to help small businesses streamline accounting and marketing by keeping customer data connected and automating routine tasks.

    With Xero + Constant Contact you'll be able to segment and engage your customers using financial and transactional insights, making it easy to deliver targeted marketing campaigns that drive results. You can also improve cash flow by sending automated invoice reminders and payment follow-ups through Constant Contact’s email campaigns, helping you reduce late payments. Xero customers can get 50% off any Constant Contact plan for 6 months. Terms apply.

    If this integration doesn't quite…

    An error occurred while saving the comment
    Tim Howton commented  · 

    Adding to my response below (If it isn't obvious I'm EXTREMELY ANGRY!!!) I need to send this group email YESTERDAY as I have to go overseas urgently..

    I've copied an extract from the "support" (!) case:

    Another option is to use the Send statements function in Contacts to send a statement and a customised email. This will only work if the desired contacts have an outstanding balance.

    This won't work as most customers have zero current balance BUT it proves that the function exists but is DELIBERATELY blocked! Is this to force us to pay for an add on for the most BASIC function???

    An error occurred while saving the comment
    Tim Howton commented  · 

    I have just read this thread as I have a current "support (!) case open on exactly this.
    I am frankly appalled by the completely dismissive response from Xero on this thread!!!
    This function is an obvious, simple, critical feature for the package and I cannot believe it isn't a standard feature (as it is in your competitors systems!).
    This is clearly (another) case of letting graduates create software when they have ZERO experience in knowing what businesses need from the package!

    I'm still gobsmacked that something which should take minutes to complete (as it does in QBO) is going to take me hours of workarounds SIMPLY TO EMAIL MY CUSTOMERS!!!

    I'll certainly be advising every business I have contact with NOT to switch to Xero!

    Tim Howton supported this idea  ·