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  1. Contacts - Send out bulk emails to suppliers and customers

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    80 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    submitted  ·  AdminHannah G (Admin, Xero) responded

    Hi everyone, we thoroughly appreciate hearing where our users would like to see change across Xero. We also hear feedback through many other sources, and realistically while we’d love to, we simply cannot work on all things at once. Our product teams must make hard choices on where, and what to develop everyday, to continue delivering consistently high value to our customers.


    That being said, there are no plans to make Xero a fully functioning email system for communicating with your contact base, like what’s being asked here. Focus for the team at present is needed on more critical projects, such as building on beautiful. There are many integrations available through our ecosystem, if you don’t find one specifically for sending out bulk emails to contacts, you could approach a custom-cloud integrator to build one for you at a fee.


    I know this isn’t the news you’re hoping…

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    Tim Howton commented  · 

    Adding to my response below (If it isn't obvious I'm EXTREMELY ANGRY!!!) I need to send this group email YESTERDAY as I have to go overseas urgently..

    I've copied an extract from the "support" (!) case:

    Another option is to use the Send statements function in Contacts to send a statement and a customised email. This will only work if the desired contacts have an outstanding balance.

    This won't work as most customers have zero current balance BUT it proves that the function exists but is DELIBERATELY blocked! Is this to force us to pay for an add on for the most BASIC function???

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    Tim Howton commented  · 

    I have just read this thread as I have a current "support (!) case open on exactly this.
    I am frankly appalled by the completely dismissive response from Xero on this thread!!!
    This function is an obvious, simple, critical feature for the package and I cannot believe it isn't a standard feature (as it is in your competitors systems!).
    This is clearly (another) case of letting graduates create software when they have ZERO experience in knowing what businesses need from the package!

    I'm still gobsmacked that something which should take minutes to complete (as it does in QBO) is going to take me hours of workarounds SIMPLY TO EMAIL MY CUSTOMERS!!!

    I'll certainly be advising every business I have contact with NOT to switch to Xero!

    Tim Howton supported this idea  ·