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  1. Xero Support - Support chat feature

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    13 comments  ·  For small businesses » Subscription & support  ·  Admin →
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    working on it  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we wanted to let you know about a new update to the navigation help menu that's in the process of rolling out in Xero. 

    We're introducing an AI generated answer field to the content search results in the existing help box within Xero blue, HQ and Xero Me. When you search or ask a question in this box you'll receive an AI generated answer based on Xero Central support content that's displayed above the regular search results.

    Introducing generative AI to our navigation help menu will help to improve the results returned by the search function, saving you time especially if you're just getting started in Xero, or doing a task you don't do often.

    We aim to have this to all users over the next week, and I'll round back to confirm when available to 100%.

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    HEATHER KOETTERITZ commented  · 

    I am considering starting Xero and I have questions. No chat option, no phone number. How do I get answers to my questions on costs, etc?