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  1. Contacts - Allow duplicate contact names

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    80 comments  ·  For small businesses » Contacts & communication  ·  Admin →
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    submitted  ·  AdminEthan M (Admin, Xero) responded

    Hey community, thank you for your continued interest in this idea.

    Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.

    I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete. 

    Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.

    In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.

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    Timothy Li commented  · 

    Hi All,

    Seems like it's been a while. I don't think a systematic change is required on the backend.

    We just need to add an additional field for name (e.g. Official Name) that has no unique criteria, and it can be used as an option on the invoice.

    The invoice (or bill, purchase order, etc) is where where we find it problematic because its what the client sees and our clients require their "official" name on invoices to process, but we keep track of clients by departments or business units, so we cannot just put them all into one contact.

    I think this would be an easier fix.

    Timothy Li supported this idea  ·