Settings and activity

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1. Just Ask Xero(JAX) - Ability to turn off (after it goes live)

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   31 comments  ·  For small businesses » Settings & user roles  ·  delete…  ·  Admin →
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   submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we appreciate your engagement with us about Just Ask Xero(JAX) and concerns shared on the data this model uses.

   To confirm the LLMs are not trained using any Xero data. The AI behind JAX uses LLMs available from commercial vendors like Microsoft, Google and Amazon, (we have commercial agreements that prevent them from training their models with our customers data), as well as proprietary technology, JAX Assure, that works in concert to support accuracy and security.

   JAX is currently in beta - Once your organisation is invited to opt-in to the beta, you can trigger the opt-in buy sending JAX a message in the pop-up window of your dashboard.

   However, if you’re not interested in using JAX, don’t send a message, and the assistant won’t be activated. You can also dismiss the pop-up using the 'x' in the top right corner. You'll be prompted once more and can dismiss it in the same way, after which you won't be prompted to try JAX again.

   If you've already sent JAX a message and would like to opt-out of the beta you can do so by clicking the 'More features' button in JAX where you'll see an option to 'Opt-out'.

   Hi everyone, we appreciate your engagement with us about Just Ask Xero(JAX) and concerns shared on the data this model uses.

   To confirm the LLMs are not trained using any Xero data. The AI behind JAX uses LLMs available from commercial vendors like Microsoft, Google and Amazon, (we have commercial agreements that prevent them from training their models with our customers data), as well as proprietary technology, JAX Assure, that works in concert to support accuracy and security.

   JAX is currently in beta - Once your organisation is invited to opt-in to the beta, you can trigger the opt-in buy sending JAX a message in the pop-up window of your dashboard.

   However, if you’re not interested in using JAX, don’t send a message, and the assistant won’t be activated. You can also dismiss the pop-up using the 'x' in the top right corner. You'll be prompted once more and can… more

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   Susie Goodall commented  ·  08 April, 2025  ·  Edit…  ·  delete…

   Xero just when I think you couldn't get any worse, now you add this banddwidth burning waste of space!!!! Looks like I will be finding another platform. So sick of the changes Xero thinks we need forced upon us :(

   YOU DO NOT HAVE MY PERMISSION FOR USING ANY OF MY DATA FOR THIS TRAINING PURPOSE AND I EXPECT TO BE GIVEN THE OPTION TO TURN OFF JAX.

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   Susie Goodall supported this idea  ·  08 April, 2025

2. Tracking - Make mandatory / required

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   submitted  ·  88 comments  ·  For small businesses » Business features  ·  delete…  ·  Admin →
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   Susie Goodall commented  ·  07 January, 2025  ·  Edit…  ·  delete…

   Why is this not a feature already?!
   We shouldn't have to run reports to check, go back and fix what should be a feature.

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   Susie Goodall supported this idea  ·  07 January, 2025