Settings and activity

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1. Contacts - Auto generate Account Number for a New Contact

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   42 comments  ·  Contacts & documents » Contact  ·  delete…  ·  Admin →
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   Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, there’s been a lot of thoughtful input shared on this idea, and we understand the efficiency and value this could bring for teams working with large or fast-changing contact lists.

   While this request is not in the pipeline, that does not mean the need has gone unnoticed.

   Your feedback continues to shape how we look at these gaps, and we appreciate you taking the time to explain what this would mean for your workflows.

   We know this might not be the outcome many of you were hoping for. This idea will remain open for votes so we can continue to capture support, and we'll make sure to post here if the status changes in future.

   Victoria Buyers supported this idea  ·  25 February, 2025

2. Xero Mail - Send as @company-name.com not message-service@post.xero.com

   482 votes

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   462 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

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   Victoria Buyers commented  ·  10 January, 2025  ·  Edit…  ·  delete…

   +1
   Please resolve this to stop invoice emails going to the junk folder.

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