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  1. Stripe - Pass full fee amount to customer

    40 votes

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    16 comments  ·  Invoices & quotes » Payment services  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate your support in being able to pass on exact fees to customers.

    While this is something our team have taken an initial look at, there is quite a bit involved in being able to develop this into the product and this isn't something we've been able to prioritise at this time.

    We understand the needs expressed in feedback here and want you to know this is a feature we'll continue to consider in future planning and will keep a close eye on the appetite in this idea.

    If there are any updates planned we'll make to share with you here. Thanks

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    Simone Goodwin commented  · 

    I use another SaaS platform as part of my business which uses the Stripe payment gateway where I can add on the exact Stripe fee - 1.7% plus $0.30. It reconciles perfectly. The business is not out of pocket. I do need to raise invoices through Xero for payment but I have to turn off Stripe gateway and require payment via direct debit to avoid losing money.

    So it is possible. Xero should be able to fix this easily.

    Simone Goodwin supported this idea  ·