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  1. Xero Support - Support chat feature

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    19 comments  ·  For small businesses » Subscription & support  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, returning from my last update I wanted to confirm that we have released generative answers in Xero in app help for all customers.

    We appreciate this isn't a direct live chat feature that is being asked for in this idea and will move the status back to Submitted, however we'd recommend giving this a try when you're next looking for an answer while working in Xero.

    This feature takes into account what page you’re viewing, and the version of Xero you use, to do the best to ensure that the information provided is relevant to you.

    Live chat is not something we have planned at this stage but if any steps are planned toward this, we'll let you know here.

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    Mel Fisher commented  · 

    Its amazing that you consider customer service as just a search and find scenario and we are all deserving a one global answer. I am frustrated now with xero as it is getting harder to get in touch and get issues resolve faster. I need to talk to humans. Resolving issues fast as you are dealing with our compliance tools. I can go on .. but please urgently get in touch

    Mel Fisher supported this idea  ·