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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    183 votes

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    We’ll send you updates on this idea

    179 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Graeme Hemmings commented  · 

    For me, this should be a critical part of the system.

    A fair number of Xero users wouldn't even know that the reason their invoices / statements are hitting recipients' junk folders is down to SPF/DMARC/DKIM.

    For that reason, I would say that gauging user interest here won't help, because most users won't know what they need. It's only those "in the know" who would end up on this forum post.

    Prioritising this in the development cycle would be very helpful, for Xero themselves as much as their customers.

    Graeme Hemmings supported this idea  ·