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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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    We’ll send you updates on this idea

    292 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    When there is opportunity to pick this up, I will share any news with you all here.

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    Graeme Hemmings commented  · 

    @Richard Fincher - spot on.

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    Graeme Hemmings commented  · 

    This functionality is not a feature or an enhancement, it’s a basic function of any system that purports to be secure in today’s SaaS market.

    Based on the amount of time this is taking, I can only surmise that that Xero’s development team are overstretched and being told to concentrate on coding items that increase revenue. Please Xero, keep your existing customer base happy and less likely to migrate to something else. The response of “We are looking into this and have other priorities” is standard corporate rhetoric, the effect of which is to kick the can down the road and get it off of someone’s desk for a while.

    If other companies are making money by selling solutions to gaps in your product, it’s an opportunity for you.

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    Graeme Hemmings commented  · 

    For me, this should be a critical part of the system.

    A fair number of Xero users wouldn't even know that the reason their invoices / statements are hitting recipients' junk folders is down to SPF/DMARC/DKIM.

    For that reason, I would say that gauging user interest here won't help, because most users won't know what they need. It's only those "in the know" who would end up on this forum post.

    Prioritising this in the development cycle would be very helpful, for Xero themselves as much as their customers.

    Graeme Hemmings supported this idea  ·