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1,114 votes
We appreciate wanting to see more rapid movement, everyone. Having done a lot of exploration into this area our team have a good handle on the needs to solve this, however we want to be honest that development will be some time away with the team currently focused on improving bills list views and updating add/edit bill pages. For the time being to keep you up to date we're going to move this idea back to Submitted until more active work takes place for this.
I can assure you this idea is the best place to be leaving feedback for this feature, and Xero Product Ideas as a whole is the best place to be sharing where you'd like to see change across Xero products. As a community team we're advocating on your behalf constantly to see where ideas can be worked on, and this site is where our product…
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Debbie Jones
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30 votesDebbie Jones
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We recently paid an invoice that was in dispute by mistake, which forced us to find a workaround. Here are the methods we considered:
Keeping bills in draft or awaiting approval, but this prevents the amounts from showing in reports.
Using the planned date field, only completing it if the bill isn't under query.
Adding a comment in the reference field.
Currently, we use both the planned date and reference field methods, as relying solely on the planned date isn't robust enough. However, this approach requires editing the invoice to change the reference each time a condition is met, which is cumbersome and doesn't prevent the invoice from being paid.
I'm not a computer expert, but it seems a simple tick box to mark a bill as "not to be paid" along with a warning banner would suffice. This feature should be a high priority, given the interest from users, as evidenced by the votes on this post (and potentially others on the same topic, splitting the vote). The additional time wasted on workarounds by thousands of users for something seemingly straightforward is baffling.
For comparison, I found that in Sage, you can simply click "dispute" and select a reason. Voila.
If anyone else has other workarounds, please share them with the group as It looks like we'll need to find our own solution to this issue!!