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1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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   452 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

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   Nicole Reilly commented  ·  22 October, 2026  ·  Edit…  ·  delete…

   Finally! Good news.

   1. Administrator only
   2. Yes, per person and shared mailboxes
   3. No, one domain per Xero organisation only.

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   Nicole Reilly commented  ·  16 October, 2025  ·  Edit…  ·  delete…

   @Marc Banyard

   Please don't use this customer support forum to promote your solution. It's not an approach we want to use - we want XERO to fix this issue and stop fobbing us off with 'other priorities' .

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   Nicole Reilly commented  ·  30 July, 2025  ·  Edit…  ·  delete…

   The requirement is slightly different - people want to connect their domains, not just send from their own email.

   Emails sent from the Xero domain are not properly identified and therefore likely to be treated as spam by the large platforms (Google, Microsoft).

   It concerns me that Xero doesn't appear to understand the requirement fully, let alone recognise the priority that needs to be given to it.

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   Nicole Reilly commented  ·  01 March, 2025  ·  Edit…  ·  delete…

   As a partner, this issue is a major blocker to my recommending Xero as a solution for my clients over other accounting software.

   All have this feature except Xero!

   Late Payments are bad enough for business, without this unneccessary extra hurdle.

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   Nicole Reilly supported this idea  ·  01 March, 2025