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  1. Email Settings - Set which users to receive Bank account change notification

    264 votes

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    140 comments  ·  Users & setup » Navigation  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, thanks for all your support here. We recognise the importance of notifying the right people when bank account details change, and how this would help businesses strengthen their checks and reduce fraud risk.

    While this work isn’t directly on the roadmap just yet, this idea is on our radar, and we’re looking to explore it further to ensure we’re covering the ground needed for a smooth customer experience.

    We appreciate everyone who's shared feedback and examples, as they help us better understand the impact this'd have in practice.

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    Tracey Quick commented  · 

    We are looking at this option as a safety measure.
    If someone is working from home, other team members will be updated.
    Or, if someone is on leave and their login credentials have been used, the notification will be in their inbox and no one else would know.
    If their account has been hacked, then the 3rd party could delete the notification from the inbox with no one knowing.
    The notification should also be triggered on a new bank account entry in case a fake supplier has been entered.
    In today's cybercrime awareness, we are looking for ways to be more vigilant.

    Tracey Quick supported this idea  ·