Settings and activity
1 result found
-
405 votes
Hi team, we appreciate the growing interest this idea's gaining and want you to know our product teams are very attuned to our customers desire for a bank feed for CAF bank.
We're continuing to work closely with our third party integrators to make more bank feeds available via open banking. A feed for CAF is high on our agenda, however we're reliant on third party integrators to support this integration in order for us to deliver this for you all.
I want to assure you we're pushing for it's integration, but we cannot commit or confirm a timeline for this work to be undertaken.
As soon as there's progress to share we'll happily provide further updates for you all.
An error occurred while saving the comment An error occurred while saving the comment 
Robin McDonald
commented
The silence from Xero is becoming increasingly untenable. As many users have already expressed, it should not take this long for Xero to truly acknowledge that the demand for this bank feed is both substantial and fully justified.
Whoever is responsible for customer relations now needs to show the basic courtesy of providing a meaningful response, not another generic, copy-and-paste statement of the kind repeatedly issued in the past - last one was July this year!! We expect a reply that clearly sets out a tangible plan or commitment toward implementing this functionality.
If Xero is unable or unwilling to do that, then the least we deserve is a straightforward explanation as to why. A continued lack of engagement is not a viable customer-service strategy, and it reflects poorly on Xero’s understanding of the businesses and organisations that rely on its platform
An error occurred while saving the comment Robin McDonald
commented
Thanks for the update, but it’s hard not to feel that we’re hearing the same message we heard a year ago, interest noted, no timeframe, maybe someday.
At this point, it comes across less like a development challenge and more like prolonged procrastination. A bank feed is not a niche request; it’s a core function that many Xero users desperately need. The continued lack of clarity suggests that either this isn’t a priority for Xero, or there is no real intention to deliver it any time soon.
The absence of even a rough timeline is simply unacceptable for users trying to plan their financial operations. Many of us are now questioning whether Xero is still the right platform for our businesses/organisation. A clearer commitment, not just “hope to explore”, is long overdue.
An error occurred while saving the comment Robin McDonald
commented
Hello Kelly
Thanks for your response. While it’s encouraging to hear that the product team is aware of the need for a CAF feed, the lack of any time frame is a concern, especially given how critical this functionality is for our operations and I am sure others too.
We need a clearer indication of when this issue will be prioritised and addressed. Even a provisional or indicative timeline would help us plan accordingly. Could you please escalate this request and come back with a realistic timeframe for when exploration or delivery of this feature is expected to begin?
We appreciate your efforts in keeping us updated, but at this stage, more concrete information is essential.
An error occurred while saving the comment Robin McDonald
commented
We are a Community Benefit Society operated entirely by volunteers. While our current transaction volume is relatively modest, the organisation is entering a phase of growth and operational maturity that will see a significant increase in financial activity. This will include a higher frequency of transactions not only between our organisation and CAF Bank, but also with a growing number of external creditors and suppliers.
As a volunteer-led entity, our capacity is limited, and our focus must remain on delivering community value rather than administrative burden. In this context, the ability to access an automated bank feed would greatly enhance our operational efficiency. It would reduce the need for manual transaction processing and reconciliation, allowing our volunteers to redirect their efforts towards more strategic and impactful activities in support of our mission.
Any updates you could provide on the anticipated timeline or current progress toward enabling this integration would be greatly appreciatedRobin McDonald
supported this idea
·
Does anyone else on this thread who has contributed to the repeated pleas for Xero to implement a CAF Bank feed feel like they are ******* their head against a brick wall? Because I certainly do. And I will be very happy when I no longer have to keep doing it.
What I find most frustrating isn’t even the lack of progress , it’s the lack of basic courtesy. There has been a recent flood of messages, all saying essentially the same thing: this integration is needed, it’s overdue, and it’s causing real problems. Yet there has been no meaningful acknowledgement, no update, not even a holding response.
What exactly is the problem Xero has with responding politely and transparently to its users? Even a brief “we hear you, this is where it sits, and this is why it’s not happening yet” would be better than this wall of silence. At the moment, it feels less like a product discussion and more like shouting into the void.