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We(Cutteslowe & District Community Centre) are very keen to advocate CAF to be automatically linked to Xero software.

It is currently a chore to input bank transactions into xero for reconciliation. Before the caf upgrade this was easy. Please reinstate the option

As an almshouse charity led by volunteer trustees, it would save us a lot of valuable time to be able to use an automatic feed between our two CAF accounts and Xero.

Looking at the number of comments on this petition, a large and diverse number of charities (Xero customers) will benefit from the systems becoming more integrated – so I hope Xero will see the commercial sense in making this change in the near future. Thank you.

In support of the bank feed as per other comments. Xero falling behind again

If this cannot be completed by the end of March 2026, we will have no option but to transition to QuickBooks for the new charity financial year.

I have requested this several times, but we have not yet received a response or an expected timeline.

A live feed would make reconciliations so much more straightforward. Yes CAF have introduced QFX file types, but this hasn't worked for me (creating a file in $ as default rather than £), but at the same time CAF also removed OFX file types, which did work. I'm now having to download CFX and manually set up an import file each time I reconcile.

The latest CAF email update asks us users to lobby for Xero to sort this out, so please Xero - do your bit asap. Thanks.

The silence from Xero is becoming increasingly untenable. As many users have already expressed, it should not take this long for Xero to truly acknowledge that the demand for this bank feed is both substantial and fully justified.

Whoever is responsible for customer relations now needs to show the basic courtesy of providing a meaningful response, not another generic, copy-and-paste statement of the kind repeatedly issued in the past - last one was July this year!! We expect a reply that clearly sets out a tangible plan or commitment toward implementing this functionality.

If Xero is unable or unwilling to do that, then the least we deserve is a straightforward explanation as to why. A continued lack of engagement is not a viable customer-service strategy, and it reflects poorly on Xero’s understanding of the businesses and organisations that rely on its platform

This would save our Charity valuable time. We are a small charity, so every penny counts.
Thank you

This really would help us eliminate upload errors and reconciling to our actual bank balance without room for discrepancies. We have quite a lot of transactions and having a live link would save masses of time. We have zero core funding so every second of my finance teams time is precious

A direct feed would be a huge boost to our charity meaning that more time could spent on supporting our mission, and make us more likely to continue using both CAF and Xero.

Providing a direct bank feed from CAF bank account would save a lot of time and mean that charities always had up-to-date financial data in their Xero accounts.

We are a charity and it would speed up our processes and help us save costs if the feed was automatic

I wonder how many votes and requests might be needed for this to be escalated? How often does Xero look at this ideas and comments page? What needs to happen for this to be agreed to be done? once agreed how long might it take? the points raised by everyone here are very real and we are all charities that are struggling because of this. Please Xero do give us an update. It would be so very hugely appreciated.

CAF Bank is used by a lot of small charities, so adding an automatic bank feed will be helping those charities, which I am sure fits with the values of Xero.

We'd really appreciate a live-feed between Xero and CAF Bank. It would make our lives as a small charity so much easier.

Yes as we are also a small charity it would greatly help to have this direct reporting of caf to xero

Not having the bank feed from CAF Bank costs us extra money in bookkeeping fees as the work has to be done manually. As a charity, every penny counts.

Xero, please do not become an organisation like Sage and let everything slip. We have invested massively with adoption of Xero products as they have led the industry with technological improvements. It would be really unfortunate for other software providers to overtake you now and we would grudgingly have move across to QBO who now have a CAF Bank feed, simply to retain efficiencies and best level of service for our clients.

I agree with all the other comments. A live bank feed with CAF Bank would be a huge help to our small charity. Please prioritise setting up a feed.

Please do this as soon as possible. It will save so much time and remove all the potential errors that can occur with manually importing bank feeds.