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We are a small food charity in Coventry and have used Xero for 6 years. It's such a nightmare to have to do everything manually from CAF, when the whole USP of Xero is supposed to be everything is simple and integrated.
Please help save our time as volunteers running tiny charities!

I work for the Devon Cattle Breeders Society, a charity. A feed from Xero into CAF Bank would save time. I feel this should be a normal feature for all banks as we pay monthly subscription to Xero for a service that is not equal to all customers,

I'm the Treasurer of North London Chorus so we have peaks in our banking activity such as when members pay their subs or when we're making a lot of payments after a concert. Our day to day number of transactions is relatively low. It would be handy to have a feed but I'm so used to importing a bank statement into Xero on a daily basis I could do it in my sleep and it's not a major deal. Of course that's not going to be the view of everyone but just to give a spectrum of opinion.

I attend a church which uses CAF Bank and I know they get a multitude of donations which have to be manually entered into their accounting system. Xero would save them so much time.

Please help.

We have been waiting far too long for this bank feed from CAF Bank into Xero. Can you please urgently expedite this integration. Our charity year end is approaching at the end of March, and it looks as though I will have include a statement in our Annual Report to The Charity Commission that we are STILL unable to automate this activity!

Thank you to everyone who has left comments, voted on this forum or contacted Xero. I am the Business Technology Programme Manager at CAF Bank and have been working on Open Banking for a few years now. Despite what some of you may have been told we are fully compliant with FCA regulations regarding interface requirements and have been since implementation deadline of Q4 2024. We are keen to onboard Xero and we’re ready whenever they are. Our developer portal. accessible from https://www.cafonline.org/home/caf-bank/current-account/open-banking is available for them to start testing. If you are speaking to Xero, please ask them to contact me on soverton@cafonline.org

On Thursday last week someone posted this which suggests we are wasting time trying to get Xero to take action - CAF needs to change its interface and we should canvas them:

"...In the UK, Xero supports direct API connections provided via Open Banking. CAF Bank offers connection through Modified Customer Interface (MCI), which is less secure and convenient than a direct API connection.

The Financial Conduct Authority has proposed the mandatory use of API connections for banks and is planning to phase out MCI in the future.

Xero doesn't have any plans to connect to banks that use MCI, as their preference is to use a direct API connection as it provides additional security...."

Please could you expedite implementing a bank feed for CAF. I've just taken over as Treasurer for a local charity. I am an existing Xero customer with my company. I am planning on recommending Xero to the charity, but first we need a working bank feed for CAF.

This is getting silly now. It feels like Xero does not care. It is not fair that most corporate customers will benefit from bank feeds but many UK charities have to spend time manually importing data. Perhaps Xero should offer a discounted subscription to charities as compensation?

we use XERO for all our business and charity accounts, and find the manual process currently imposed is very bad for us, time consuming and costly. we love our other bank feed to XERO and hope that CAF can be added very soon.

Come on Xero, help the charity sector! This would save us so much time.

As a charity we are considering switching to CAF bank, we would have to leave Xero for an alternative platform if we did this in order to maintain efficiencies.

Wtih more than 25 CAF accounts across 6 Xero clients you can imagine that bank feeds will be exceptionally high on my efficiency agenda.

Dear Jackie Turpin
Why don't you use QFX instead of Excel?
It works

This would save a huge amount of time and potential duplications constantly downloading and importing into Xero. Please, please, please, let this happen

Another small charity here. Time is a precious resource and integration would save us so much time, and remove the errors that creep in from time to time as they would with any manual process.

This would save us a huge amount of time and help us avoid some of the data formatting errors which creep in when we download from CAF Bank into Excel and then upload again into Xero.

As a volunteer treasurer with a small charity it is vital to be able to easily upload bank feeds. The time it takes to add every transaction separately is an enormous waste of precious time

We've gone to another bank to reveive our income because of the time consuming manual download from CAF and upload to Xero process. Having this within the bank feeds like other banks would mean we could manage our funds in one bank rather than across 2, significantly reducing staff and volunteer time for our charity. please make this happen.
Just imagine how many charities would be positively impacted by this one integration for CAF bank. I would think this would be seem as part of Xero's corporate social responsibility!

We are migrating our accounting to XERO and currently use the manual upload to send coded data, having a direct feed would make reconciliation more straightforward