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1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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   466 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

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   Michelle Reed commented  ·  11 November, 2026  ·  Edit…  ·  delete…

   Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   Just Admins

   Does your domain have more than one mailbox associated with it?
   Yes.

   Would you want to use the same domain across more than one Xero organisation? An option to do that would be great.

   I agree with Vicki Carlyle's request re: necessity to BCC and have an archive of what was sent.

   I also agree with the points made by:

   - Adam Romain (October 21, 2026 3:02 AM)
   - Simon White (October 21, 2026 4:53 AM)
   - Perry Paolantonio (October 21, 2026 8:05 AM)
   - Ryan Freeman (October 21, 2026 9:49 AM) (Specifically: Also allowing us to use any SMTP provider)
   - Dennis Seyersdahl (October 21, 2026 12:17 PM)
   - George Aretakis (October 22, 2026 10:48 AM)

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   Michelle Reed commented  ·  21 August, 2026  ·  Edit…  ·  delete…

   Yes! This would be a total game changer. Spending so much time chasing multiple invoices customers have never seen for a monthly service-based business. In this time of automation, so tedious and time-consuming, while unpaid AR balance grows.

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   Michelle Reed commented  ·  21 August, 2026  ·  Edit…  ·  delete…

   Yes! This would be a total game changer. Spending so much time chasing multiple invoices customers have never seen for a monthly service-based business. In this time of automation, so tedious and time-consuming, while unpaid AR balance grows.

   Save Submitting...
   Michelle Reed supported this idea  ·  21 August, 2026