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  1. Notification | Send to REPLY TO email when quote accepted

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    We’ll send you updates on this idea

    69 comments  ·  For small businesses » Business features  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi team, I know it's been sometime since this idea was initially raised and we wanted to update you all here.

    We appreciate and understand why some businesses would prefer the acceptance of a Quote be sent to the organisation's reply to email address, rather than the user that initially created the Quote.

    While our product team have reviewed and are attentive to your interest in this, we want to be upfront that this is not something we currently have direct plans for changing the behaviour of.

    Our team will continue to review this idea and when we're in a position to assess notification and communications for Quotes, we'll share if there are any updates around this, here.

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    William Farrugia commented  · 

    So i have an employee, that used to log into Xero via the email she registered with (her personal email address) and she has send out thousands of quotes while working for our company and now she has left the company..

    How am i supposed to know when my customers that have had their quotes sent to them on this Xero platform, want to go ahead with their quotes???

    In the Clients mind, they have given us the go ahead with the quote..
    In reality they have emailed an ex employee of our company..

    in Xero's developers eyes this is the best practice??
    Please!! you can't be serious o_0

    I hope this issue can be resolved asap!!
    What a stuff up!!

    William Farrugia supported this idea  ·