Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;
Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Does your domain have more than one mailbox associated with it?
Would you want to use the same domain across more than one Xero organisation?
Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.
We’ll provide another update here as soon as there is more progressive news to share.
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
Please add this functionality to Xero. It makes no sense to have it missing in any year of this past decade.
There is no visibility or diagnostics for what is sent.
Microsoft 365 and Google workspace both have made it "more difficult" to receive email submissions but most small dev teams have got around that so it's not great optics to say "its complicated".
I read it is available through plugins or 3rd party services. Not to diminish their work in any way but its an extra expense and only serves to highlight that its possible.
If its simply a case that Xero don't want to support it put the option behind a warning that Xero won't provide support for emails being sent outside its own SMTP servers.
If its a case that Xero won't compete with existing app developers then please buy them and integrate the functionality.
Stephen Clements
supported this idea
·
Hi,
Please add this functionality to Xero. It makes no sense to have it missing in any year of this past decade.
There is no visibility or diagnostics for what is sent.
Microsoft 365 and Google workspace both have made it "more difficult" to receive email submissions but most small dev teams have got around that so it's not great optics to say "its complicated".
I read it is available through plugins or 3rd party services. Not to diminish their work in any way but its an extra expense and only serves to highlight that its possible.
If its simply a case that Xero don't want to support it put the option behind a warning that Xero won't provide support for emails being sent outside its own SMTP servers.
If its a case that Xero won't compete with existing app developers then please buy them and integrate the functionality.
All the best