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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    366 votes

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    305 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been continually reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    When there is opportunity to pick this up, I will share any news with you all here.

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    Stephen Clements commented  · 

    Hi,

    Please add this functionality to Xero. It makes no sense to have it missing in any year of this past decade.

    There is no visibility or diagnostics for what is sent.

    Microsoft 365 and Google workspace both have made it "more difficult" to receive email submissions but most small dev teams have got around that so it's not great optics to say "its complicated".

    I read it is available through plugins or 3rd party services. Not to diminish their work in any way but its an extra expense and only serves to highlight that its possible.

    If its simply a case that Xero don't want to support it put the option behind a warning that Xero won't provide support for emails being sent outside its own SMTP servers.

    If its a case that Xero won't compete with existing app developers then please buy them and integrate the functionality.

    All the best

    Stephen Clements supported this idea  ·