Settings and activity

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1. Subscriber change over

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   1 comment  ·  For small businesses » Subscription & support  ·  delete…  ·  Admin →
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   Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi 👋 your idea is being looked into by our Community team. We will be in touch soon to update you once your idea has been reviewed.

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   Audia Vaneza commented  ·  29 September, 2025  ·  Edit…  ·  delete…

   Dear xero & team,

   I need to change Xero Pensieve Technology subscription from ayu@pensieve.id (Rahayu Widya) to audia@pensieve.id
   Because my account is on a suspended subscription, I need to fix the payment again.
   Please change Xero Pensieve Technology subscription to audia@pensieve.id so I can continue using Xero and confirm my monthly payments.

   The subscriber (ayu@pensieve.id) has left the business. I have access but cannot invite support to the ticket. I need to change the subscriber to me (audia@pensieve.id). I am the new Director. Please contact me

   Thank you. I hope this request will be processed quickly and confirmed.

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