Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;
Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
Does your domain have more than one mailbox associated with it?
Would you want to use the same domain across more than one Xero organisation?
Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.
We’ll provide another update here as soon as there is more progressive news to share.
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
Starting to get Xero domain emails going into Junk with customers, when someone else gets an account with Xero compromised (or a scammer sets one up) and blasts out fake invoices - this is triggering BCL and SCL scores against the domain reputation
If your mail server could be used to send out from our domain with correct SPF/DKIM records, it means we can manage our own reputations, better proof of who sent the invoice
and this is generally quite an easy item to implement (as long as the user configures their side correctly, which is not your responsibility)
This would vastly reduce cyber crimes
Tristan Martin
supported this idea
·
Starting to get Xero domain emails going into Junk with customers, when someone else gets an account with Xero compromised (or a scammer sets one up) and blasts out fake invoices - this is triggering BCL and SCL scores against the domain reputation
If your mail server could be used to send out from our domain with correct SPF/DKIM records, it means we can manage our own reputations, better proof of who sent the invoice
and this is generally quite an easy item to implement (as long as the user configures their side correctly, which is not your responsibility)
This would vastly reduce cyber crimes