Skip to content
← Share and support customer ideas for Xero

Settings and activity

1 result found

  1. Batch Payments - Export file in a Santander-compatible format

    13 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    submitted  ·  5 comments  ·  Purchase orders, bills & inventory » Paying bills  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    Amy Brincoveanu supported this idea  · 
    An error occurred while saving the comment
    Amy Brincoveanu commented  · 

    URGENT ATTENTION REQUIRED FROM XERO

    Santander implemented a mandatory change to its bulk payment import specification effective 12th January.

    As a result, the existing “Santander Connect Standard bulk payments” file exported by Xero is no longer compatible with Santander’s live banking platform and cannot be imported without manual amendment.

    Specifically, Santander now requires:

    - Removal of the trailing empty line at the end of the file
    - Inclusion of a debit account reference on the first line (after 08,,,,,)
    -There may be additional adjustments required. Xero should check this with Santander.

    This is not a feature request or enhancement. It is a loss of compatibility in a bank format that Xero explicitly supports for UK organisations. Customers cannot meet Santander’s mandatory requirements using the current Xero export without manual intervention.

    This should be treated as a bank-driven regression / supported integration fix, rather than a new product idea. Maintaining alignment with current bank file specifications is a fundamental requirement of supported payment templates.

    Please confirm whether:

    - Xero intends to update and continue supporting this Santander bulk payment format, or
    - Xero no longer supports it, so customers can take appropriate action.

    An error occurred while saving the comment
    Amy Brincoveanu commented  · 

    URGENT ATTENTION REQUIRED FROM XERO

    Further to Howard Thompson's message below. This requires urgent attention from Xero.

    Santander implemented a mandatory change to its bulk payment import specification effective 12th January.

    As a result, the existing “Santander Connect Standard bulk payments” file exported by Xero is no longer compatible with Santander’s live banking platform and cannot be imported without manual amendment.

    Specifically, Santander now requires:

    - Removal of the trailing empty line at the end of the file
    - Inclusion of a debit account reference on the first line (after 08,,,,,)

    This is not a feature request or enhancement. It is a loss of compatibility in a bank format that Xero explicitly supports for UK organisations. Customers cannot meet Santander’s mandatory requirements using the current Xero export without manual intervention.

    This should be treated as a bank-driven regression / supported integration fix, rather than discretionary roadmap work. Maintaining alignment with current bank file specifications is a fundamental requirement of supported payment templates.

    Please confirm whether:

    - Xero intends to update and continue supporting this Santander bulk payment format, or
    -Xero no longer supports it, so customers can take appropriate action.