Settings and activity
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149 votes
Hi everyone, understand there are some businesses that have other processes in their sales flows that we don't currently have direct features for. Being open we don't have any plans for developing a Sales Order Acknowledgement atm.
In lieu of this, we wanted to share how you might be able to create a new branding theme and edit the Quote template for this atm.
You could create a separate branding theme for Order Acknowledgements. Editing the title of the Quote template.
Once the quote is accepted and you want to send an acknowledgement, you'll want to edit the quote and select the 'order acknowledgement' branding you've created.
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Michael Askew
commented
When a customer accepts a quote that has been sent from Xero by email with a link in the email body, if they click on the link and accept the quotation, there is no mechanism for them to register their purchase order number. Like the vast majority of organisations we do not accept orders without a purchase order number. It seems very remiss that Xero does not allow the customer to enter their P.O. number.
An error occurred while saving the comment Michael Askew
commented
Customers should be able to enter a purchase order number when they accept a qoute emailed to them
Michael Askew
supported this idea
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There is clearly some misunderstandinmg here. It is not we, the suppler accepting quotations, it is our customer. When our customer accepts a quotation after clicking the link in the email nortification that they have received, there is nowhere for them to enter their purchase order number. Without a purchase order number, the acceptance of the quotation has no value - it means nothing because there is no P.O. to raise an invoice against. The customer thinks they havre accepted the quotation because they clicked the Accept link, but they haven't as far as the supplier is concerned because there is no P.O. number. They have gained the wrong impression that the supplier will proceed with delivering the goods and services in the quotation. The supplier will not and cannot proceed with delivering anything because there is no P.O. number. It is astonishing that Xero has no concept of a purchase order number when it comes to accepting a quotation. delivered by Xero to a customer of a company that uses Xer as its accounting system.