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  1. Contacts - Allow duplicate contact names

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    96 comments  ·  Contacts & files » Contact  ·  Admin →
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    submitted  ·  AdminEthan M (Admin, Xero) responded

    Hey community, thank you for your continued interest in this idea.

    Wanted to provide an update here as it's been a while since we last spoke to duplicate contacts.

    I do understand that, at face value, this seems like a quick fix. However, as the contacts screen interacts with many other parts of Xero, this work can not commence until the modernisation of other, related systems is complete. 

    Due to this, we do not expect support for duplicate contacts to be delivered in the coming short-term.

    In the meantime however, we're keen to continue collecting feedback and votes on this idea, and I will update you here as soon as there's more work to share.

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    Eyevantage Admin commented  · 

    Having the same issue. We can go and manually add a title or middle name as part of the first name which sort of works, but since we import quite a lot of contacts through CSV files it just updates old contacts automatically and if we are then resending old invoices to chase payments it causes issues as now the address is wrong. We catch some manually but not all.

    It also means that some customers pay over eway and request a receipt, it goes to the email on file. We've had customers demand refunds because they thought we took payment from their account due to being sent invoices for payment someone else with the same name has made.

    Customers are also often concerned that payments they have made have gone towards the wrong account and will be chased for payments again in the future.

    It really is a major flaw that needs to be fixed, I hope there's an update soon.

    Eyevantage Admin supported this idea  ·