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190 votes
Hi everyone, we want to thank you all for your meaningful feedback and detail of the uses you each have for enabling duplicate names for contacts.
Right now, the contact name field is the key identifier that interacts with many other Xero features, and as such, changing how this field functions is not a small feat.
As noted by others in the comments, some users have found adding unique characters or using the account number in the contact name useful.
At this time we don’t have plans for developing the ability to have duplicate names of a contact in Xero. However, the work happening around core features might open the door for improvements like this down the line.
For now, we'll keep a close watch on the support this idea continues to build, and we’ll make sure to share updates if anything changes.
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Eyevantage Admin
supported this idea
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Having the same issue. We can go and manually add a title or middle name as part of the first name which sort of works, but since we import quite a lot of contacts through CSV files it just updates old contacts automatically and if we are then resending old invoices to chase payments it causes issues as now the address is wrong. We catch some manually but not all.
It also means that some customers pay over eway and request a receipt, it goes to the email on file. We've had customers demand refunds because they thought we took payment from their account due to being sent invoices for payment someone else with the same name has made.
Customers are also often concerned that payments they have made have gone towards the wrong account and will be chased for payments again in the future.
It really is a major flaw that needs to be fixed, I hope there's an update soon.