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  1. Stripe - Pass full fee amount to customer

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    16 comments  ·  Invoices & quotes » Payment services  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate your support in being able to pass on exact fees to customers.

    While this is something our team have taken an initial look at, there is quite a bit involved in being able to develop this into the product and this isn't something we've been able to prioritise at this time.

    We understand the needs expressed in feedback here and want you to know this is a feature we'll continue to consider in future planning and will keep a close eye on the appetite in this idea.

    If there are any updates planned we'll make to share with you here. Thanks

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    Simon Halcrow commented  · 

    YES, this fee should not be taken out of the invoices issued, it should be clearly charged ontop of the invoiced amount so the customer is aware of the cost of using that processing method. STRIPE shows a fee "Xero application fee" taken out of each invoiced amount which I do not agree with. Then the option within XERO to add a fee % manually for EVERY transaction is also not viable, for example clients overseas are 3.5% and locally its 1.8% so that will surely create issues. XERO should be adding their fees during the processing of the payment so it is clear to the customer and not impacting small business who already charge a restricted amount on the invoice!