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  1. Expenses - Export expense claim receipts

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    5 comments  ·  Payroll & expenses » Expense claims  ·  Admin →
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    Gaining Support  ·  AdminDavina Roper (Admin, Xero) responded

    Thanks for sharing this idea with us 🙂 We understand why being able to download attachments directly from an expense claim would be useful, especially where customers need to keep a copy of supporting documents or work with multi-page files.

    We’re continuing to see interest in this idea, and recent feedback suggests support for this capability is growing. That helps build a clearer picture of the demand and the value this change could bring for customers using Expenses.

    While we don’t have any plans or timeframe to share right now, the idea is gaining more visibility through feedback and engagement. We appreciate you taking the time to add your support and we’ll continue to share updates if there’s any progress in future.

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    Sey Yen Tan commented  · 

    We are currently facing an issue where we are unable to download supporting documents as PDF files before approving claims.

    When a PDF file contains many pages, we are forced to save each page individually as an image. In some cases, the images are unclear, which makes it difficult for us to properly review and approve the claims. Saving pages one by one is extremely time-consuming and greatly reduces our work efficiency.

    Previously, in Xero, we were able to download documents before approving claims, but this function is no longer available. It feels like the system has been downgraded instead of improved.

    We sincerely hope that you can reinstate this feature as soon as possible, as we are working against tight deadlines to approve claims. Kindly prioritize this issue and restore the PDF download function by May 22 if possible.

    Thank you for your prompt attention and support.

    Sey Yen Tan supported this idea  ·