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  1. Payroll AU: Reduce time to pay employee super funds

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    2 comments  ·  Payroll & expenses » Payroll  ·  Admin →
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    Gaining Support  ·  AdminDavid Reynolds (Admin, Xero) responded

    Hi everyone thank you for your feedback on superannuation processing times. With the Payday Super changes and the 7-day requirement, we know speed is top of mind.

    Currently, most super payments processed through Xero are transferred to fund providers on the 5th business day. You can read more about expected timeframes and legislation updates in our Payday Super FAQs.

    We completely understand the demand for faster turnarounds. The entire industry is looking towards faster processing.

    To help us gauge the impact on your business, we are moving this request to Gaining Support status. Please vote, comment, and share your experiences below so we can better understand your workflows and concerns.

    David Sainsbury supported this idea  · 
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    David Sainsbury commented  · 

    The solution for me was to change to a different Payday Super provider. My super is with AustralianSuper - they provide a clearing house through somebody called Wrkr. I processed my payroll in Xero and sent my super payment by BPay. I sent it to the fund at 4pm, it was in my super account the next morning.

    So, for me the issue is resolved (don't use Xero for super payments).

    Regardless, Xero need to fix this - the whole point of payday super was to ensure super is paid into staff accounts quickly. The new payday super service by Xero has exactly the opposite effect.