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261 votes
Hi everyone, thanks for all your support here. We recognise the importance of notifying the right people when bank account details change, and how this would help businesses strengthen their checks and reduce fraud risk.
While this work isn’t directly on the roadmap just yet, this idea is on our radar, and we’re looking to explore it further to ensure we’re covering the ground needed for a smooth customer experience.
We appreciate everyone who's shared feedback and examples, as they help us better understand the impact this'd have in practice.
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Patrick Foong
commented
If the option to change staff bank account details is available, the same functionality should also be made available for creditor bank details. This will ensure that any changes can be verified and confirmed by the business owners.
Patrick Foong
supported this idea
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I note that requests for this functionality date back as far as 2016. This suggests that Xero has not treated this enhancement as a priority, despite the potential fraud and governance risks associated with changes to creditor bank account details.
Given that similar controls are available for staff bank account changes, it would be reasonable to expect equivalent functionality for creditor bank account details to help ensure that any amendments are appropriately verified and authorised by business owners.