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  1. Support - Make it easier to access Xero Central Articles

    10 votes

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    3 comments  ·  Security & support » Support  ·  Admin →
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    Gaining Support  ·  AdminDavina Roper (Admin, Xero) responded

    Hey Alicia, thank you for raising this with us. We always appreciate the input from our customers and its great to hear about your experience around accessing Support Articles and Help in Xero Central. This idea is now open for votes and for the community to add their comments and experiences You can share this with others and we will gauge the community interest and response. Any updates will be posted here..

    Katie Sluka supported this idea  · 
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    Katie Sluka commented  · 

    Xero has some of the best Help Articles for a product - and then they decided to hide them under a ChatBot.

    Your ChatBot redirected me to Xero Central, which also doesn't have a proper search function - it just redirects back to the Chat Bot. Finally I asked the ChatBot for the links to the relevant articles.
    Not a very smart ChatBot. A substantial downgrade in quality help.