Support - Make it easier to access Xero Central Articles
When I used to click on the Help button in Xero, I was able to search through Xero's help pages. Now, that function has completely gone and has been replaced with a chatbot.
By all means, have a chatbot so that people who want to use one can, but you shouldn't have removed the help pages for those of us who would rather find the answers for ourselves.
Please restore this function.
Alicia Stephenson
shared this idea
Hey Alicia, thank you for raising this with us. We always appreciate the input from our customers and its great to hear about your experience around accessing Support Articles and Help in Xero Central. This idea is now open for votes and for the community to add their comments and experiences You can share this with others and we will gauge the community interest and response. Any updates will be posted here..
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Alicia Stephenson
commented
@Katie Sluka it's not a perfect fix, but I managed to navigate to a page that lists tags for help articles, so I'm now using that to find them rather than using the ChatBot. https://central.xero.com/0/all-tags
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Katie Sluka
commented
Xero has some of the best Help Articles for a product - and then they decided to hide them under a ChatBot.
Your ChatBot redirected me to Xero Central, which also doesn't have a proper search function - it just redirects back to the Chat Bot. Finally I asked the ChatBot for the links to the relevant articles.
Not a very smart ChatBot. A substantial downgrade in quality help. -
Monica Murphy
commented
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