Security & support

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1. Feedback on incorrect answers XERO certification

   Hi Xero Team,
   
   A little feedback on the recertification assessment.
   
   I passed initially with 23/25, but there is no indication whatsoever of which questions were answered incorrectly or what the correct answers should have been.
   Being slightly stubborn, I retook the assessment to try to identify what I'd got wrong. After several attempts and researching the relevant Xero updates, I eventually reached 24/25 — and I still have absolutely no idea which answer is incorrect! My second attamept landed me a 21/15 as I was over analysing the possible ambiguous questions.
   Given the purpose of recertification is presumably to make sure we're up to date with Xero's latest features, it seems counterproductive not to provide feedback on incorrect answers. I've now passed and am certified for another 12 months, while potentially still misunderstanding one of the features being assessed.
   Even simply showing the incorrectly answered questions after a successful pass, with a link to the relevant Xero Central article, would make the assessment a much more useful learning tool.
   And for those of us with multiple Xero email logins who have to recertify more than once… perhaps JAX could have a quiet word with someone about that too.
   Thanks!

   Hi Xero Team,
   
   A little feedback on the recertification assessment.
   
   I passed initially with 23/25, but there is no indication whatsoever of which questions were answered incorrectly or what the correct answers should have been.
   Being slightly stubborn, I retook the assessment to try to identify what I'd got wrong. After several attempts and researching the relevant Xero updates, I eventually reached 24/25 — and I still have absolutely no idea which answer is incorrect! My second attamept landed me a 21/15 as I was over analysing the possible ambiguous questions.
   Given the purpose of recertification is presumably to make… more

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   Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

   Really appreciate your feedback and the steps you took to try and check the answers yourself, Wendy.

   I've shared your feedback with our team and will round back to you here soon. 🙂

2. Customer Support - More detail about Tax notices

   Your Tax Notice support documents need to include information about updating the Changed Tab and updating the tax notices you wish to ignore as the client is not required to pay prov tax - the reason for this: the missed tax payments report that is run after the tax payment due date will not make sense and the data will be incorrect if these steps are not explained to users.

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   Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi Cheree, appreciate your feedback here.

   Just looking into this a little bit more we have this article that provides detail about the Changed tab and changing tax payments. Is this the article you were looking at?

   We've also recently implemented our AI chatbot when you first search Xero Central which perhaps depending on your question will also share information and a link to this article.

   Please let me know if there is somewhere else you'd find this information most helpful and I can raise this with our support team.