Security & support

4 results found

1. Real-time ESG insights inside Xero to help small businesses understand their impact

   Small businesses increasingly want to understand the environmental and social impact of their spending — but ESG tools are complex, expensive, and built for large enterprises.

   Xero is uniquely placed to change that.

   Idea:
   Embed lightweight, real-time ESG context directly into Xero, so small businesses can understand the impact behind everyday transactions — without extra systems or reporting burden.

   What this could look like:
   • ESG indicators at transaction or supplier level (e.g. climate, labour, governance risk)
   • Simple, plain-English insights alongside payments and invoices
   • Optional summaries over time (e.g. “This quarter’s spend impact”)
   • No scores to manage — just context and transparency

   Why it matters:
   • Helps small businesses make more informed choices
   • Supports growing interest in B Corp and responsible business
   • Turns accounting data into decision-making insight, not just compliance
   • Aligns strongly with Xero’s purpose of helping small businesses thrive

   I’ve created a short 50-second concept video showing how this could sit naturally inside Xero:
   https://legacymedia.uk/xero

   This feels like a logical next step alongside initiatives such as UNA and Xero’s broader sustainability direction.

   Small businesses increasingly want to understand the environmental and social impact of their spending — but ESG tools are complex, expensive, and built for large enterprises.

   Xero is uniquely placed to change that.

   Idea:
   Embed lightweight, real-time ESG context directly into Xero, so small businesses can understand the impact behind everyday transactions — without extra systems or reporting burden.

   What this could look like:
   • ESG indicators at transaction or supplier level (e.g. climate, labour, governance risk)
   • Simple, plain-English insights alongside payments and invoices
   • Optional summaries over time (e.g. “This quarter’s spend impact”)
   • No scores to manage… more

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   Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

   Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

2. Send billing failure warnings to the Billing contact

   It's a huge problem for me that when billing fails for an entity, no notification is sent to the billing contact, only the subscriber (me) gets notified. If I'm on holiday, and something goes wrong with billing, people get locked out of the platform.

   There should at least be an option for the billing contact to receive these messages, if not the default setting. I can't think of any reason I wouldn't want my billing contact to know that the payment to Xero has failed. My book-keeper doesn't know something has gone wrong until she is locked out of Xero.

   I have multiple organisations for which I'm the subscriber, and I have accounting people to manage most of the day-to-day xero work. I'm mainly here to manage users and occasionally check on things. It's extremely bad that payment failures are not sent to the billing contact.

   It's a huge problem for me that when billing fails for an entity, no notification is sent to the billing contact, only the subscriber (me) gets notified. If I'm on holiday, and something goes wrong with billing, people get locked out of the platform.

   There should at least be an option for the billing contact to receive these messages, if not the default setting. I can't think of any reason I wouldn't want my billing contact to know that the payment to Xero has failed. My book-keeper doesn't know something has gone wrong until she is locked out of Xero.

   … more

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   0 comments  ·  Billing  ·  delete…  ·  Admin →
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   Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

   Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

3. Send billing failure warnings to the Billing contact

   It's a huge porblem for me that when billing fails for an entitiy, no notification is sent it the billing contact, only the subscriber (me) gets notified. If I'm on holiday, and something goes wrong with billing, people get locked out of the platform.

   There should at least be an option for the billing contact to receive these messages, if not the default setting. I can't think of any reason I wouldn't want my billing contact to know that the payment has failed. My book-keeper doesn't know something has gone wrong until she is locked out of Xero.

   I have multiple organisations for which I'm the subscriber, and I have accounting people to manage most of the day-to-day xero work. I'm mainly here to manage users and occasionally check on things. It's extremely bad that payment failures are not sent to the billing contact.

   It's a huge porblem for me that when billing fails for an entitiy, no notification is sent it the billing contact, only the subscriber (me) gets notified. If I'm on holiday, and something goes wrong with billing, people get locked out of the platform.

   There should at least be an option for the billing contact to receive these messages, if not the default setting. I can't think of any reason I wouldn't want my billing contact to know that the payment has failed. My book-keeper doesn't know something has gone wrong until she is locked out of Xero.

   I have… more

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   0 comments  ·  Billing  ·  delete…  ·  Admin →
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   Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

   Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂

4. Navigation.

   Can you please provide a way to display a list of functions and reports that a user has already opened so that you don't have to constantly click click click to get back to them. For example, you open a report and then do something else, can you please provide a way to get back to that open report with just one click. I am so sick and tired of all the clicking I have to do because you don't currently provide a way to get back to something I was doing with a single click. Have a look at how it's done in Reckon Accounts Hosted, a vastly superior system to Xero in my opinion. In Reckon, every time you do something new, it remembers that tab by listing it down the left-side of the screen. You can then go back to it with one single click.

   Can you please provide a way to display a list of functions and reports that a user has already opened so that you don't have to constantly click click click to get back to them. For example, you open a report and then do something else, can you please provide a way to get back to that open report with just one click. I am so sick and tired of all the clicking I have to do because you don't currently provide a way to get back to something I was doing with a single click. Have a look at… more

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   0 comments  ·  delete…  ·  Admin →
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   Idea review  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.

   Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂