4 results found
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Feedback on incorrect answers XERO certification
Hi Xero Team,
A little feedback on the recertification assessment.
I passed initially with 23/25, but there is no indication whatsoever of which questions were answered incorrectly or what the correct answers should have been.
Being slightly stubborn, I retook the assessment to try to identify what I'd got wrong. After several attempts and researching the relevant Xero updates, I eventually reached 24/25 — and I still have absolutely no idea which answer is incorrect! My second attamept landed me a 21/15 as I was over analysing the possible ambiguous questions.
Given the purpose of recertification is presumably to make…1 voteReally appreciate your feedback and the steps you took to try and check the answers yourself, Wendy.
I've shared your feedback with our team and will round back to you here soon. 🙂
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Help - change the help button in Xero back to how it was (not AI chat)
When I used to click on the Help button in Xero, I was able to search through Xero's help pages. Now, that function has completely gone and has been replaced with a chatbot.
By all means, have a chatbot so that people who want to use one can, but you shouldn't have removed the help pages for those of us who would rather find the answers for ourselves.
Please restore this function.
1 voteHi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.
Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂
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I want Xero to add a save button at the bottom of the contacts so I dont have to scroll to the top to click SAVE. I loose information that I
I want Xero to add a save button at the bottom of the contacts so I dont have to scroll to the top to click SAVE. I loose information that I have imported when I forget to do this.
1 voteHi 👋 your idea is being looked into by our Community team. We'll be in touch soon to update you once your idea has been reviewed.
Did you know you can join our Xero Research panel to be involved in early testing and research? Find out more and sign up through our website 🙂
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Customer Support - More detail about Tax notices
Your Tax Notice support documents need to include information about updating the Changed Tab and updating the tax notices you wish to ignore as the client is not required to pay prov tax - the reason for this: the missed tax payments report that is run after the tax payment due date will not make sense and the data will be incorrect if these steps are not explained to users.
1 voteHi Cheree, appreciate your feedback here.
Just looking into this a little bit more we have this article that provides detail about the Changed tab and changing tax payments. Is this the article you were looking at?
We've also recently implemented our AI chatbot when you first search Xero Central which perhaps depending on your question will also share information and a link to this article.
Please let me know if there is somewhere else you'd find this information most helpful and I can raise this with our support team.
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