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  1. Notifications - Alert when an invoice has been paid

    205 votes

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    We’ll send you updates on this idea

    101 comments  ·  Invoices & quotes » Invoicing  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thank you for feeding back about how a paid-invoice notification could reduce manual checking and follow-ups, as well as help you move orders forward once payment is received.

    Our teams have done some initial discovery and are looking more broadly at our notifications framework across Xero.

    To be transparent here - a notification specifically for when an invoice is paid isn’t in our near term plans at this stage, but we’ll share an update if there’s meaningful progress as notifications continue to evolve.

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    Samantha McMyler commented  · 

    It is genuinely disappointing to learn that a simple email notification isn't a priority to you. As a small business owner who doesn't have the surplus to order supplies until a client pays an invoice and doesn't necessarily check Xero every single day (we just don't have that much business yet,) the idea that adding a simple notification is such a low priority when customers have been requesting it for over a decade is shocking to me. Not a great look.

    It makes me question the wisdom in paying for your software if that's your customer service model.