For small businesses

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1. Pricing Plan - Decrease pricing for for every Incomplete Xero Product Idea

   Pricing Plan - Decrease pricing for for every Incomplete Xero Product Idea
   Stop just increasing your prices util you deliver better value to your subscribers.

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   0 comments  ·  Subscription & support  ·  delete…  ·  Admin →
   not planned  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we regularly review our pricing against the value we are providing customers and as part of our commitment to evolve and enhance the Xero platform.
   
   We've been investing in the future and our platform foundations — which includes upgrading our technology across Xero to enable us to build more of the features you are asking us for, faster. And we're also looking at ways we can ensure you’ll have access to AI innovation and mobile upgrades. That means continuing to streamline time-consuming, manual processes – which you can see across AI-powered features like bank reconciliation.
   
   While product ideas are a great platform for our customers to share where they'd like to see change across Xero, this does not determine if or when an idea will be developed.
   Votes and comments help uplift where improvements could be most valuable to majority of our customers, and many factors weigh into product planning decisions on where we can develop to solve ideas that have been shared.
   As you'll see from the different statuses on the site there are many ideas that our teams are reviewing, and working on, as well as many developments that have been released resulting from ideas on the site.

   Hi everyone, we regularly review our pricing against the value we are providing customers and as part of our commitment to evolve and enhance the Xero platform.
   
   We've been investing in the future and our platform foundations — which includes upgrading our technology across Xero to enable us to build more of the features you are asking us for, faster. And we're also looking at ways we can ensure you’ll have access to AI innovation and mobile upgrades. That means continuing to streamline time-consuming, manual processes – which you can see across AI-powered features like bank reconciliation.
   
   While product ideas are a great platform for our customers to share where they'd like to see change across Xero, this does not determine if or when an idea will be developed.
   Votes and comments help uplift where improvements could be most valuable to majority of our customers, and many factors weigh into… more

2. xero version 2022

   We chose xero because it was competitively priced and had all the features that we required as a small business. We trade in EUR and GBP so have to take the professional product. 2 years ago it cost us 39.60 GBP per month. In September it will cost us 43% and include a range of swanky features we have no intention of using. How about including in your product range the 'xero 22' - a stable product that worked great for so many people. The alternative is an unrecognisable product with equally mystifying price tag.

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   1 comment  ·  Subscription & support  ·  delete…  ·  Admin →
   not planned  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi Matthew, we appreciate your feedback and understand your frustration. However, on this occasion we will be moving your idea here to Not planned. As with many software businesses we need to continue to upgrade and develop our technology so we can deliver more of the features our customers are asking for. You can see some of our latest updates here. If you are experiencing any issues with the Xero product, please get in touch by raising a case with our specialists at Xero Support.

3. Pricing Plans - More flexibility of packages available for small business

   More flexibility of packages available for small business allowing them to do add-ons on their packages like for example subscribing to the Cashbook or Starter package and then "buying" an add-on for extra invoices. Some small business don't need all the extras of the standard/premier package, but need some extra functions on the Cashbook or Starter packages. Maybe if there is a bit flexibility in the composition of the Cashbook or Starter packages where the client can choose (limited) what he want in his package. This will make it more affordable for them. Xero will also be more competitive with Sage in terms of fees and functions. Many of our practice's smaller clients can't afford Xero's standard package.

   More flexibility of packages available for small business allowing them to do add-ons on their packages like for example subscribing to the Cashbook or Starter package and then "buying" an add-on for extra invoices. Some small business don't need all the extras of the standard/premier package, but need some extra functions on the Cashbook or Starter packages. Maybe if there is a bit flexibility in the composition of the Cashbook or Starter packages where the client can choose (limited) what he want in his package. This will make it more affordable for them. Xero will also be more competitive with… more

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   2 comments  ·  Subscription & support  ·  delete…  ·  Admin →
   not planned  ·  AdminKelly Munro (Community Manager, Xero) responded

   Thanks for the feedback, Elsabe. 

   I'm sorry to hear some of your clients find the limits of our starter or cash book plans insufficient for their business.

   We provide specific bundles that meet the transaction and feature requirements of the majority of organisations.

   Like most businesses, we regularly review our pricing and the value we deliver to our customers, however we do want to be upfront that we don't have plans for enabling customised subscription plans as you're suggesting here atm.