Document Packs - Allow for larger than 10MB documents to be uploaded
Hi team, rounding back after engaging with our product team on this. The maximum size upload of a document is set based on the technology we're using for Document Packs (Adobe). At this time there really isn't anything we could do to expand this and will close the idea here to set expectation. Thanks for your engagement.
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Kayla Hardie commented
Hi Kelly,
Thanks for your response. In my last comment I mentioned this is needed for our superfund clients and large grouped companies.
Unfortunately the biggest discussion that i believe I supported was the client log in issues that redirects clients who should be going to to xero sign and instead go xero business to sign up or sign up an account with adobe. This has now reached a peak in client frustration and our team are considering not using XERO SIGN / XERO doc packs due too many issues that seemed to have been raised for years and no action seems to be a priority for xero to rectify.
I think it would be a better opportunity for xero to partner up with more electronic signature software integrations to provide more choices to the clients.
DocuSign - is incredibly user friendly but are only integrated with XERO BLUE not XPM or Xero Tax (xero sign)
Thanks for taking the time to respond. I hope this feedback helps.
Cheers
Kayla
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Kayla Hardie commented
100% - would be very helpful for self managed superfund clients