Settings and activity
11 results found
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11 votes
Hi team, thanks for sharing this feedback. We understand that sometimes speaking with someone directly is the quickest way to work through an issue, especially when you need help with something urgent or complex.
At this stage, an inbound phone number isn’t part of our current support model. Our focus is on making sure customers are connected with the right team member who has the right context to help, rather than spending time waiting in a queue.
For situations where a call is the best option, we offer a callback service so our team can connect with you at a suitable time and be prepared to assist.
We appreciate you sharing your thoughts. Feedback like this helps us understand what matters most to customers and where we can continue improving the support experience.
Mark Rudd
supported this idea
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41 votes
Appreciate hearing back about our auto bank reconciliation feature here. We're watching the interest in this closely and I'll be sure to share any updates with you all on this.
Mark Rudd
supported this idea
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57 votes
Hi team, thanks for your engagement and support on this idea. We appreciate the need to have account codes allocated to projects. We will open this idea up for the community to add their votes/support on it. Feel free to share this with your peers and others who may find this feature beneficial. Cheers!
Mark Rudd
supported this idea
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234 votes
Thanks for sharing your idea, Nuno, and for letting us know the changes that matter most for you.
We've reviewed your idea to increase tracking categories and tracking options, and now it's up to the community to get behind and support it. Make sure you share your idea with any colleagues that this could benefit so they can add their vote too!
Along with votes, other members can now comment to share additional detail about how your idea could improve their experience with Xero.
Mark Rudd
supported this idea
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296 votes
Thanks for all the engagement and sharing how valuable this feature is to managing your clients with Xero.
I understand the desire for another update and am pleased to share that this is something our product teams will be addressing and are working on developing within the new unified client experience.
I'll share more news here as this gets closer to release.
Mark Rudd
supported this idea
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92 votes
Hi community, we really value all feedback that has been shared through this idea to help our product teams understanding of the needs here.
Enabling this capability has been closely considered and we understand the importance of this feature for customers that make monthly PAYG income tax instalments.
However, we want to be upfront that this work has not been roadmapped yet.
This will continue to be a feature raised in our product teams regular planning sessions and I'll be sure to share if there are any updates on this, here. Thanks
Mark Rudd
supported this idea
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17 votes
Hi all, we’ve now made Product Ideas available in Xero Central search, you’ll spot them in the results with their green label for “Product Idea” or you can filter your search under “What do you want to do?” to select “Share an idea”. 😁
As mentioned in our last update we’re also looking into making Product Ideas easier to find - we’ll update this idea once we’ve got more to share.
Mark Rudd
supported this idea
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74 votes
Hiya team, we appreciate the interest this idea has built up, and do want you to know this has been a topic of discussion for our teams.
While manual tax adjustments is available in some regions, considering local best practice we have no plans of expanding manual tax adjustments on transactions to AU based organisations.
We appreciate there can be circumstances where a transaction differs by a few cents due to rounding and would recommend using manual journals to post and make corrections where required.
We get this isn't the outcome you'd most like to receive, but want to be upfront with you all on this here. Thanks
Mark Rudd
supported this idea
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136 votes
Heya team, thanks for all your input here. We hear you, and understand that being able to assign multiple tracking categories to pay items would improve your reporting capabilities, and simplify tracking costs for various projects, locations, or departments.
For now, we’d suggest using manual journals to split and reallocate payroll costs after a pay run. Alternatively as some have shared, you could create specific pay items for each tracking category combination, although we recognise this may not be suitable for all.
While this isn’t in our plans at this stage we understand the rationale here and will consider how tracking works within payroll closely as we continue to develop our roadmap.
If there are any changes or news for tracking in payroll we’ll be sure to update you of this here.
An error occurred while saving the comment Mark Rudd
supported this idea
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45 votes
An error occurred while saving the comment Mark Rudd
commented
I can't believe that deleted transactions are not already appearing in the audit history reports
Mark Rudd
supported this idea
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170 votes
Thanks for your passion and the detailed feedback on this idea, community. We can see how much time is spent manually consolidating tracking category budgets, and why having this roll-up automatically would make a big difference.
As noted by others in the thread, one option for now is to use a third-party app from the Xero App Store. Some in the community have mentioned tools like Spotlight Reporting or Budget Consolidator are great for this, and it’s a good way to get the insights you’re after.
While we understand the value this feature would add, it isn't on our immediate roadmap to build right now. We know that's not the news you're hoping for, but we want to be transparent about what's in our current focus - You can get a view of some of the changes coming in the next quarter through our website, The Long and Short of…
Mark Rudd
supported this idea
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An error occurred while saving the comment Mark Rudd
commented
I have been requesting this feature for a number of years now and have even spoken to Xero development team about some ideas in how to implement
I believe there is a simple solution to the problem of tracking categories in payroll.
You allow a default Employee Groups and Timesheet Category to be setup for each Employee. Currently only the Employee Group is able to be nominated in the Employment section when setting up an employee.
In this way all employee costs will be allocated correctly to the 2 tracking categories and eliminate the need for manual journals.
If the employee's costs are to be allocated to a different Employee and/ or Timesheet Category this can be done via timesheets.