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    Philip Roberts shared this idea  · 
  2. 90 votes

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    Philip Roberts commented  · 

    @Ruth Ward

    Yes, the absence of a 'dispute' flag and process to capture communication n the notes automatically is a major omission.

    Our workaround is to prefix the reference for the suppliers bill with ***Disputed***

    so INV10245 becomes ***Disputed***INV10245 which makes it stand out like a sore thumb in the 'overdue' bills reports etc.

    When the dispute is resolved we apply the credit note and remove the ***Disputed*** prefix. Have to remember to update the notes each time we speak to the supplier though.