Settings and activity

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1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

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   465 comments  ·  Invoices & quotes » Invoicing  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either on the idea here, or by reacting to our update and sharing your internal feedback;

   • Within your Xero account would you want multiple Users to be able to manage custom email domain settings, or just Administrators?
   • Does your domain have more than one mailbox associated with it?
   • Would you want to use the same domain across more than one Xero organisation?

   Thanks in advance for your inputs to these questions, which will help validate user requirements for this feature.

   We’ll provide another update here as soon as there is more progressive news to share.

   Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.

   We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.

   As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.

   We’d really appreciate your input on the following questions, either… more

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   Ty Palmer commented  ·  27 July, 2022  ·  Edit…  ·  delete…

   Urgency in implementing this idea is important. Sending commercial invoices to clients from 'messaging-service@post.xero.com' is HIGHLY unprofessional especially when you are emailing tech clients. Other software we are trialling already have this feature implemented.

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   Ty Palmer supported this idea  ·  27 July, 2022

2. Organisation setting - Ability to hide/delete the demo company

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   126 comments  ·  Users & setup » Navigation  ·  delete…  ·  Admin →
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   Not in pipeline  ·  AdminKelly Munro (Community Manager, Xero) responded

   Hi everyone, we appreciate all the feedback you've shared.

   We'd like to share some changes that have been made since our last update;

   • The Demo Company now appears as its own item, separate from the Recent organisations list.
   • Separately your recent organisations section can be collapsed, which we understand is helpful for users when sharing their screen.
   • There's also now a banner that clearly identifies when you’re in the Demo Company, to help avoid scenarios of entering real organisation data in the wrong place.

   We recognise there’s continued interest in being able to hide this option completely. While our product team is aware of this appetite and will continue to consider it in future planning, we want to be transparent here that there are no plans to develop a hide or remove setting in the near term.

   We hope these changes make the experience clearer and help reduce accidental access.

   If there are any further plans made to address feedback raised here we'll be sure to share an update.

   Hi everyone, we appreciate all the feedback you've shared.

   We'd like to share some changes that have been made since our last update;

   • The Demo Company now appears as its own item, separate from the Recent organisations list.
   • Separately your recent organisations section can be collapsed, which we understand is helpful for users when sharing their screen.
   • There's also now a banner that clearly identifies when you’re in the Demo Company, to help avoid scenarios of entering real organisation data in the wrong place.

   We recognise there’s continued interest in being able to hide this option completely. While our product team is aware of this appetite and will continue to consider it in future planning, we want to be transparent here that there are no plans to develop a hide or remove setting in the near term.

   We hope these changes make the experience clearer and help reduce accidental access.

   … more

   Ty Palmer supported this idea  ·  25 July, 2022