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1. Contacts - Allow multiple addresses for a single contact record

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   422 comments  ·  For small businesses » Contacts & communication  ·  delete…  ·  Admin →
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   In development  ·  AdminKelly Munro (Community Manager, Xero) responded

   Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

   We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

   We appreciate your patience as we work through the complexities of adding this to ensure a robust and user-friendly solution. We'll provide further updates as we move forward with the development.

   Thank you again for your passionate feedback and for helping us prioritise the features that matter most to your businesses.

   Thanks for your continued engagement and valuable feedback on this long-standing idea, everyone. We've been carefully reviewing your comments and want to acknowledge the clear sentiment of frustration regarding the current limitations around managing multiple addresses for contacts, particularly for invoicing and delivery purposes, and that this is a critical feature to many of you.

   We want to share an update on our progress here - We're pleased to confirm that the foundational work for handling multiple addresses has been completed within the Contacts area of Xero. This was a crucial first step. Building on this, now that all customers are on the new invoicing experience our product team has moved into the discovery phase for adding multiple addresses directly within invoicing. This means they are actively exploring the best way to implement this functionality to meet your needs effectively.

   We appreciate your patience as we work through the complexities… more

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   Trevor Antell commented  ·  08 May, 2025  ·  Edit…  ·  delete…

   Maybe if each and every one of the 1,222 who have voted for this requests an update, it may trigger an algorithm to prompt a response

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   Trevor Antell commented  ·  08 May, 2025  ·  Edit…  ·  delete…

   I gave up some time a few years (around 8 or 9 from memory) ago (on Xero request, and I am sure I wouldn't have been the only participant) to provide customer/user input on this requirement (and other proposals) - at the time the immediate feedback I received that it was likely to take around a year but was important and would happen. I have requested updates from the development team contact I had at the time, but after 3 years, they stopped responding. Incidentally, the updates that I did receive were that it was coming soon!

   Overall, Xero is an excellent fit for our requirements, but this remains a disappointment in terms of delivery, communication, and commitment.

   Can I respectfully request an official update with some firm dates please.

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   Trevor Antell supported this idea  ·  31 January, 2025