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  1. Notification | Xero Tax (AU) - Email when a return goes to Error tab

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    17 comments  ·  Practice tools  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, we’d like to share that we’ve introduced tax widgets in Xero Partner Hub so your practice can see how many returns are sitting in the Error tab.

    We’ve also improved ATO response times, so returns will come back from the ATO faster and you’ll be alerted to errors sooner.

    We’d love your feedback on whether these improvements address the needs behind this idea, or whether there are still situations where an email notification would be more helpful.

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    Kirsty Fox commented  · 

    Because I didn't get an email advising me of an error, a client has lost $3400+ in child care benefit. I filed the return and packed up as it was my last one for the financial year and went on leave. I didn't know until I came back.

    You can send an email when a payroll has a filing error - why can't you do the same with a tax return. I'm sorry but that is BS and just not good enough. Software I previously used gave you an error when you lodged, not some time after.

    Kirsty Fox supported this idea  ·