So does everybody else find the same as us when invoicing and checking invoices?
If you want to check whether an invoice has been sent in xero and you go to the notes field under "show history and notes" then there may be a record which says something like
But the last character of the email address is always knocked off. So in the example above the record actually says emailname@mydomain.co
So the notes field does not give you an accurate record of the status of the transaction.
Also, if you save an invoice, edit it, then send it xero tells you that a xero user has sent the invoice but doesn't give you any record of email address at all. So these are bugs in the xero code. Echoing Diana Lorkin's comments "...having been asked by a client to provide proof of the email.." we have a similar issue: One of our administrators is off sick and we now need to go back and chase unpaid invoices. The basic starting point is to verify what was sent to which email address and on what date. And we cannot find anything in xero that gives us an accurate record of that.
Does everybody else find the same? The last digit of the email address is knocked off? And if you save as a draft then subsequently send the invoice there is no record of email address at all?
Jeremy Johnson
supported this idea
·
So does everybody else find the same as us when invoicing and checking invoices?
If you want to check whether an invoice has been sent in xero and you go to the notes field under "show history and notes" then there may be a record which says something like
"Sent by"[namedxerocustomer] mailname@mydomain.com, followed by a date.
But the last character of the email address is always knocked off. So in the example above the record actually says emailname@mydomain.co
So the notes field does not give you an accurate record of the status of the transaction.
Also, if you save an invoice, edit it, then send it xero tells you that a xero user has sent the invoice but doesn't give you any record of email address at all. So these are bugs in the xero code. Echoing Diana Lorkin's comments "...having been asked by a client to provide proof of the email.." we have a similar issue: One of our administrators is off sick and we now need to go back and chase unpaid invoices. The basic starting point is to verify what was sent to which email address and on what date. And we cannot find anything in xero that gives us an accurate record of that.
Does everybody else find the same? The last digit of the email address is knocked off? And if you save as a draft then subsequently send the invoice there is no record of email address at all?