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  1. Reporting: Customer Payment Performance - payment date and number of days late

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    92 comments  ·  Reports & tax » Reporting  ·  Admin →
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    Accepted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi everyone, we appreciate the continued trend in support through this idea, and feedback to my last update. We recognise how valuable it is to have clear visibility of your customer payment performance, so you can quickly review payment dates and days late across customers without needing to check each contact individually.

    We want to share that we’re currently working on reports to give businesses better visibility of payment performance, with our initial focus on the supplier side through a new 'Supplier days to pay detail' report showing historical payment behaviour across suppliers.

    Once that’s rolled out, we’ll begin work on additional reports for the Sales side with customer payment performance.

    I’ll return to share as work on customer reporting is picked up and progresses. Thanks

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    Ruth Taylor commented  · 

    Please add Customer Payment Performance / debtors days to the basic product as a customer report, the data is already in each customer's record.

    Is it correct that this requirement was requested in 2014, 10 years ago? What is the hold-up for Xero in adding this? It's a simple report field to add surely?

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    Ruth Taylor commented  · 

    Please Xero Team can we have a response on this critical report request?

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    Ruth Taylor commented  · 

    As mentioned by so many comments, the information is already calculated there within Xero as o/s days are shown for each invoice in the individual customer account. Surely it should be simple report writing task for the Xero team to bring the data together an make available as part of the reporting tools for credit control & KPI's?

    Ruth Taylor supported this idea  ·