Enter your idea

Hi everyone, we very much appreciate the feedback we've received to our update. We totally understand the need for this on the Sales side. To give a little more insight, we've started with the supplier side to meet the needs of the UK Fair Payment Code that requires businesses to provide evidence of their payment performance from their accounting software when applying for an award. As soon as this report is complete, we plan to move onto customer reports and I will be sure to share progress of this with you here. Thanks

Totally agree with the other comments today. I'm really glad that Xero has now picked this up, but we don't need supplier reports, we need customer payment reports!

I do sometimes wonder how much Xero actually understands about running a business. Why on earth does Xero think supplier reports are a priority over customer payment reports?

JD Furlong - has hit the nail on the head!

Xero reinventing the wheel - but starting from the wrong end!

I agree with JD, Supplier payment days is pointless for me, & whilst I'm pleased we will be getting Customer payment performance reports, I hope we don't have to wait too much longer?

Hi there,

Really glad that this is moving along.

Q - why are you starting with Suppliers. Surely as the business owner I know when I pay my suppliers, that's a controllable issue by my business. What's needed is insight into when customers pay, this helps manage cashflow.

Given that Xero's adverts are all about 'manage cashflow and get paid quicker' it strikes me as strange that you start on the opposite side, i.e. Suppliers, of what has been asked of you, which is customer pay dynamics.

Please can you explain?

JD

Yes, I do "Receivable Invoice Summary" add a column to "count days" from invoice date to payment date, then do an average from those figures. A real faff and time consuming but it works.

Question for the 325 people who have voted for this. Seeing as Xero is pretending this is a non-issue and not worthy of an update, has anyone found a decent workaround to this yet? Are there existing reports in Xero that we can use in conjunction with one another to get the information we need?

I feel this is very important to have for all businesses. If the information is available on each individual contact, why can't we access this information by downloading a quick report. It is very time consuming to have to manually report on this.

This information is already available in each customer profile, so it should be easy to add as a report

This is a no-brainer and a featured report that should be out of the box. The competition has it; come on, Xero!

Yes, you can report on customer debtor days in QuickBooks by using the "Accounts Receivable Aging Detail" report; this report shows you a breakdown of customer balances categorized by how long each invoice has been outstanding, allowing you to calculate the average debtor days for your customers.

How is this not a report in accounting software!
It's critical to businesses, which Xero is trying to make itself?

It's a calculation isn't it?

Not sure i can add any more to what Stuart said really. This seems such an easy fix that should already be standard.

I can't imagine this would be very hard to do at all, nor very time consuming. Considering that Xero is already calculating it and posting it on the contacts page, is it really that much of a stretch to add this to the suite of reports already available?

A status update would be welcome please Xero.

This feature is very important for categorising customers & credit control! Otherwise you have to click on all individually but this is so inefficient. It already calculates the average, we just need it in a report form!

Oh no - not another important feature that has been sitting in their in tray for a very long time!!

We really need this report function to become a reality! Being able to view the average days a customer takes to pay is a key element to credit control, and I don't want to have to go into each customer one by one to pull this information, it should be an optional column on any receivables report. Please make it happen.

Also would be really keen to have this to be able to manage cashflows more effectively. Currently I've been to each customer card on Xero and typed it into Excel, but becomes out of date quickly and is incredibly time consuming. The information is there, so would be great if it could be built into a report.

Been asking for this for 10 years now - really don't understand what is so complicated ....
Come on Xero - this is such a basic requirement

All we want is a report of a filed that already exists in Xero

It would really help with reporting to be able to view customer debtor days per customer in one report. As we have a lot of clients it is not practical to go into each client to view the payment days. The average payment days on the executive report is not enough detail.

It's nice to be able to see how many days on average a customer takes to pay you but ideally, if we could have a report to extract this information for all customers so we can compare to payment terms, that would be even better in order to manage debt and giving customers a bigger or smaller credit limit. It will also inform on whether there's been a downward trend which could be a red flag on how well a company is doing.