Settings and activity
21 results found
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142 votes
Stuart Mohamed
supported this idea
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147 votes
Hi everyone, we appreciate your input on being able to add new tracking options while invoicing and our team are looking into improvements that could be made to this flow in new invoicing. I'll keep you looped in on any change for this here.
Stuart Mohamed
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57 votesStuart Mohamed
supported this idea
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214 votes
Hi all, thanks for feeding back on the ways you work with invoicing and what you'd like to see with new invoicing in Xero.
Our team are reviewing the flow when copying an invoice and having the contact name automatically populate.
In the way this currently works, once you add a contact to the new(copied) invoice any defaults you've applied to a contacts record will then be applied to the invoice. This flow of default application is something the team will consider as part of their review and what works best for majority of users.
Stuart Mohamed
supported this idea
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An error occurred while saving the comment -
236 votes
Hi everyone, we assure you that our leadership and those that can make a difference to the new invoicing experience are aware of your comments and all the feedback of how we can improve this space for all our customers.
Product ideas here have been specifically designed so we can ensure we have a channel and are getting our customers feedback to the teams and people to consider, plan and prioritise change to impact and make a positive difference to our users experience in all our products. For example - every week all the feedback (every one of the comments) goes to the new invoicing team and has been read by leadership including our CPTO.
Individual personal details have been removed from commentary in this thread as it goes against part of our Community Guidelines.There are really important reasons why we must go forward with sunsetting classic invoicing…
Stuart Mohamed
supported this idea
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5 votesStuart Mohamed
supported this idea
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98 votes
Hey community, just a quick update to let you know the team are currently working on the ability to show the email address that an invoice was sent to, in the History & Notes! We'll pop back to confirm it's been delivered in the next few months 😊
As Kelly mentioned in our last update, viewing the timestamp of history items on an invoice is a separate idea started across here. And, it looks like a separate idea has been raised for the last part of this original idea New invoicing | View contact address. Feel free to add your vote to those ✅ if they're changes you'd like to see.
Stuart Mohamed
supported this idea
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17 votesStuart Mohamed
supported this idea
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291 votes
Hi everyone, we appreciate all your feedback on how we could evolve roles for customers using Xero. As you can see through the ideas on the platform, there are a wide range of combinations of permissions our customers want to see us build. As user roles impact all areas of the product, there are many considerations we must factor in when assessing how to solve for majority of our customers needs.
We’re beginning to conduct research on the current landscape and how we might approach some of the most predominant needs in roles for our customers. Front footing this, the discovery of this work will be long winded and there will be multiple phases of research and forms of engagement with users that’ll help shape the path ahead in this space.
We’d like to invite you, our community to be part of this research and discovery. This may involve interviews…An error occurred while saving the comment Stuart Mohamed
commented
Like many who have commented before, our requirement would be for users to be able to process purchase and sales ledger invoices without being able to see bank account details.
Stuart Mohamed
supported this idea
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81 votes
An error occurred while saving the comment Stuart Mohamed
commented
Another vote here for this idea. It wasn't broke, but Xero fixed it anyway :-(
Stuart Mohamed
supported this idea
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27 votes
Hi Paul, it sounds like the Aged reports could be useful here. With either the Detail or Summary report you'll be able to set the Ageing periods before running the report - Or is there something else I'm missing here?
See an example I created in the demo co. below 📷
Stuart Mohamed
supported this idea
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497 votes
Hi community, first off thank you for the continued interest and feedback surrounding this idea. We’re continuing to build on the bank reconciliation experience in Xero and recognise the ways this feature will help improve the efficiency, flexibility and transparency of transactions in your business. Our team have done a lot of exploration into being able to surface and match Credit Notes when reconciling your bank account in Xero, and this is now in development.
We’ll shift the idea here into ‘Working on it’ and continue to update as there’s more detail of this to share.
An error occurred while saving the comment Stuart Mohamed
commented
@Kelly Munro - Morning Kelly, I am confused by your pinned comment of the 1st December 22. On one hand you are saying there is a team focused on this space, but in the following sentence you say there are no plans to add this feature. It doesn't make sense. Even though you say that you can see the value that making this change would make, you don't really say why you have no plans to implement it. Without explaining why, understandably, people draw their own conclusion that Xero, don't really value the feedback.
If you have had a team focused on this space for the past 10 months, what tangible return has there been for all this time/focus. This comment is not designed to knock Xero, but a little more clarity might stop Xero consumers from jumping to the wrong conclusion.Stuart Mohamed
supported this idea
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542 votesStuart Mohamed
supported this idea
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419 votes
Hi community, we can see there’s lots of interest in this idea and appreciate all your feedback and comments. We absolutely understand the value that unapproving a bill would bring to your businesses. Unfortunately, while the concept is quite simple, the technical implementation within Xero is highly complex.
The good news is that our Product team is still keen to solve this problem for you. They have a possible solution and would love to hear your response to validate their thinking.
Put simply, instead of "unapproving", the solution would bundle the following tasks into a single action so that you can effectively "unapprove" a bill much faster.
- Void the bill
- Copy the bill
- Reattach any files (IF any) from the voided bill to the copy of the bill
A primary caveat to this is you could only action one bill at a time. So, if you had multiple bills that…
Stuart Mohamed
supported this idea
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914 votes
Hi community, appreciate the want for more of an update from us on this highly voted idea. Since Kelly’s last message I am pleased to let you know that our product team has done some discovery work in this space. More specifically, exploring the different ways in which the problem could be solved in Xero, alongside understanding the technical challenges. The feedback you’ve shared has been really useful for our product team’s research 🙏
We recognise the importance of needing to know which bills are flagged, so people making payment can review whether a bill should be paid or not, to avoid inadvertent payment. Being able to improve this workflow is important to us and once we have solution concepts, we will be sure to reach out to this community for feedback.
Right now there are no specific time frames available as to when this might be worked on, but…
An error occurred while saving the comment Stuart Mohamed
commented
Hi Neil, this looks like a decent workaround, I might adopt this method. It’s just a shame and frustrating that the consumer has to develop imperfect workarounds when a perfect solution is well within reach.
And I feel that this particular problem like a few other problems that have a high vote count has dragged on so long now, that even if ( and it’s a big if) Xero addressed the issue with a permanent fix, there would still be a sour taste left in the mouth over it.
An error occurred while saving the comment Stuart Mohamed
commented
I was a Sage dinosaur, and came to Xero because my director had his ‘head turned’.
At the time Sage was being left behind in their field, but I think they have done a lot of work on their package recently and I wonder if it is worth another look now.
An error occurred while saving the comment Stuart Mohamed
commented
Xero: " We're really interested to know if this is important to you, so please take the time to read this status update, click this link and add your vote/voice"
Also Xero: "We have got no plans to develop this idea anyway"
Stuart Mohamed
supported this idea
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964 votes
Hi everyone
We wanted to provide you an update on our progress for this idea as it’s very much something we want to make easier for you all. The feedback you’ve provided so far has been helpful. One of the big problems our Product team identified in this thread and in other customer research is how hard it is for customers to navigate their statement lines to gain a holistic view of the work they need to do and complete their work flows efficiently.
I’m pleased to share that they’re in the early stages of developing a solution that will help to improve this experience by combining a search tool with an increased number of statement lines being returned to the page.
The product team has a working concept and are looking to validate this with some customers before working out the final details. If you’re interested in participating, please…
An error occurred while saving the comment Stuart Mohamed
commented
There’s an app? Who knew?
About 1% of users probably.
This ‘update’ is not quite useless but it’s as near as *******!An error occurred while saving the comment Stuart Mohamed
commented
Why have a limit to the number? The answer will be different for different users so an endless number would be the ideal, where the system, just adds more lines as we reach the bottom of the scroll.
For me personally, I often have to reconcile payments where several hundred invoices are being settled, so the number of scrolls or click forward/backward is so time consuming. One thing that would make my life easier would be the ability to separate the Xero Invoice number and it's corresponding reference number and make each column sortable.
An error occurred while saving the comment Stuart Mohamed
commented
It is not unusual for me to have to process a remittance advice which includes more than 300 lines of invoices/credits. The current set up in Xero is remarkably unfriendly and in my untrained mind wouldn't be that difficult to alter. When using Find and Match, there are only 5 transaction in view making it a constant exercise of scrolling backwards and forwards. Processing one single payment can easily take 45-60 minutes of my time.
Stuart Mohamed
supported this idea
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An error occurred while saving the comment Stuart Mohamed
commented
I agree. The whole bank reconciliation screen needs an overhaul. It's rubbish.
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1 voteStuart Mohamed
shared this idea
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5 votes
An error occurred while saving the comment Stuart Mohamed
commented
Yes, totally agree with Jain. This seems like it could be a reasonably uncomplicated change that would save me heaps of time. I have one or two customers who pay 300+ invoices at a time and I am forever scrolling.
Stuart Mohamed
supported this idea
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398 votes
We appreciate all the feedback received through this idea, everyone. Taking on board all your comments there are two sides of the fence when looking at flagging an invoice as 'in dispute' - Looking at the ability to flag a bill/supplier invoice as 'in dispute', versus the ability to flag a customer invoice as 'in dispute'.
It'd be good to get understanding of the interest in each individually so we've started a new idea for bills that you can add your support for.
But to give clarity, currently we do not have plans for developing a flag for bills, or sales invoices.
For those looking for this feature in sales invoice although not specific to each invoice, you may be able to make use of Credit Limits - Find out more and explore how to set up a limit for your customers through Xero Central.
We'll continue to track…
An error occurred while saving the comment Stuart Mohamed
commented
For whatever this is worth, I am going to add my voice to this idea. I can see lot's of frustrated comments in the comments section.
At the moment I am using Hubdoc for 95% of my supplier invoices and I am sending them straight to 'Awaiting Approval'. This allows me to use the 'drafts' section to place all my supplier invoices in query. Not ideal but it's a workaround that works for me for now.
Stuart Mohamed
supported this idea
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149 votesStuart Mohamed
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Another vote for this 'idea'. The features in 'new invoicing' appear to add to keystrokes/scroll time. Madness!
I use the copy function, because it does exactly that - it copies the customer name and reference, which in my case is the customer purchase order number. Having to manually populate these fields will add to my workload - thanks Xero