Settings and activity
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6 votes
As You Wish Stephanie Gregory
supported this idea
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37 votes
Hi everyone, returning from my last update I wanted to confirm that we have released generative answers in Xero in app help for all customers.
We appreciate this isn't a direct live chat feature that is being asked for in this idea and will move the status back to Submitted, however we'd recommend giving this a try when you're next looking for an answer while working in Xero.
This feature takes into account what page you’re viewing, and the version of Xero you use, to do the best to ensure that the information provided is relevant to you.
Live chat is not something we have planned at this stage but if any steps are planned toward this, we'll let you know here.
An error occurred while saving the comment As You Wish Stephanie Gregory
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58 votes
An error occurred while saving the comment As You Wish Stephanie Gregory
commented
when researching this looking for a webinar it comes up with xero classic invoicing that can support this however it also states this this is an outdated system and not for new users after 2018. Surely if this could be done back then and with the modern world going paperless it would make sense to give the option to switch between the new and old interfaces. This should be made a priority as this is something that every other company offers and they apparently understand that this is very much a part of modern business. It needs to be addressed and very quickly as this is the next few years with multiple orders being delivered together due to climate change and caring for environment is going to become a way of life for all businesses. The sooner you jump on the band wagon the better.
As You Wish Stephanie Gregory
supported this idea
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1 voteAs You Wish Stephanie Gregory
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Xero offers 27/7 online support, but it isn't really. It's we will get back to you as and when. With no contact number there needs to be access to a real person not just articles. Most companies now offer what's app or an online chat service. Even if a query needs to be escalated to another department at least we will know that in advance and plan for this accordingly around schedules of our business. With all of our us on here using your services there is just so little support when we need it most. Is this a possibility in the future as there is no contact number?