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  1. Xero Mail - Send as @company-name.com not message-service@post.xero.com

    186 votes

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    180 comments  ·  For small businesses » Settings & user roles  ·  Admin →
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    submitted  ·  AdminKelly Munro (Community Manager, Xero) responded

    Hi community, thanks for sharing your continued interest here. We appreciate the importance of having assurance that mail you send from Xero is being received, and that being able to send from your own company email would increase confidence in this process.

    I can confirm this idea has been regularly reviewed by our product teams, and being able to send from your own company email is on their radar. Currently there are other priorities, and platform work that requires their attention, before they can consider this more deeply.

    We'll move the idea back to submitted so we can continue to gauge the interest through votes here. When there is opportunity to pick this up, I will share any news with you all here.

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    Nigel Seymour commented  · 

    This needs to be fixed – at the end of month when sending out invoices I can guarantee that at least a couple will not reach their destination. It is not until the following month when contacting late payers that we discover they never received the invoice!

    We then have the extra time it takes to download the invoice or send it to ourselves, then resend out from our domain!

    This shouldn't be a problem for Xero to fix...please!

    Nigel Seymour supported this idea  ·