Settings and activity
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163 votes
Hi everyone, thanks for your contributions to this idea. We appreciate your feedback about the challenges in ensuring all billable costs are recovered, and your desire for an improved experience.
As noted by others in the idea, there are some features that will give some visibility of billable expenses at present.
- You can 'View bills not assigned to projects', and
- there is the Outstanding billable expense report as some have shared which shows outstanding items you've assigned as billable to customers
Understanding the value more visibility of unassigned bills would have for customers, this is something we’ll continue to review in future planning but isn’t in the current roadmap. We'll be sure to update you all if this gets picked up.
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Sue Skinner
commented
Very much doubt it. Despite it being a critical issue to small businesses.
An error occurred while saving the comment Sue Skinner
commented
Yep I have definitely missed assigning some invoices - it is so easy to do. Back in the 80's we had an old computer system that I could have created a report to identify them quite easily on - unbelievable that they cannot or will not do it in 2024 .......... Xero - please up your game!!
An error occurred while saving the comment Sue Skinner
commented
Mark Russell - completely agree. Do you think they even read these comments?
An error occurred while saving the comment Sue Skinner
commented
I find it mind boggling that there isn't a simple report to identify any expenses that have not been assigned to a client. Xero - this means that your users are likely to be losing money and your software is meant to make life easier and more efficient. Please tell us why you cannot correct this obvious defect as a matter of urgency.
Sue Skinner
supported this idea
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48 votesSue Skinner
supported this idea
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I couldn't agree more with David Shipman's comments. Despite this issue as being marked as critical for our business it isn't on your roadmap?!!!! This is one of the most patronising responses I think I have ever heard. Both solutions suggested by Xero do not resolve the problem in the slightest. Most of us don't use projects and we know the items that we have assigned - we simply want to know which ones we have missed? How difficult can this possibly be for a technical company??? We just want a simple report that highlights bills that have not been assigned to a client. This response from Xero pretty much says get stuffed - we will just do what we want. Very disappointed and no I will not recommend you to any other company.