Settings and activity
3 results found
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482 votes
Hi everyone, we understand how frustrating it is when important emails like invoices are filtered or blocked, and how this affects customer trust and timeliness of engagement with your transactional communications. Thank you for continuing to share examples and highlighting the impact this has on your business.
We’ve made meaningful progress towards enabling email sending from your own domain. While progress is taking longer than we’d like, we can confirm that substantial backend work is underway. This work spans multiple interdependent teams across Xero, and there are still important steps we need to work through before we can release the capability to customers reliably.
As we continue to develop this capability, there are a few questions that would help our product teams ensure we’re solving the majority of our users’ needs in this space, with a reliable and secure solution.
We’d really appreciate your input on the following questions, either…
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Charlie Evans
commented
I would like to add my need for there to be a way to ensure that the invoices do not end up in spam. This is an increasing issue for us and I would also like to be able to add the SMTP details for my company so that the emails can be routed through our servers and be okayed by DKIM DMARC and SPF rules.
Or actually as Austin Smith has written, this would be a very good verison of how to do things and tbh it is something that a lot of other companies are able to offer.
Charlie Evans
supported this idea
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3 votes
Thanks for bringing this idea to the community. We can understand why being able to add a contact to a group directly from an individual contact record could make managing contacts more efficient, particularly when you're already updating their details.
At the moment, contact groups can only be managed from the Contacts list. From there, you can select one or more contacts and use Add to group to assign them to an existing contact group in bulk.
We've updated the status of this idea to Gaining Support so we can continue tracking community's interest.
An error occurred while saving the comment Charlie Evans
commented
I posted this same idea a few years ago. Crazy that something that would be so time saving isn't a part of the system. It's so annoying the way it is currently setup. This should be such an easy fix, especialy in this Claude Code AI world we're living in.
Charlie Evans
supported this idea
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141 votesCharlie Evans
supported this idea
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1. Admin only
2. Yes and I would like the ability to register which email address is being used for which template rather than the current using the email of the logged in person.
3. Not personally but maybe some people will.