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  1. 20 votes

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    Michael Sudfelt commented  · 

    Hi @PaulHodges - thanks for pointing me in this direction from the Xero Central page. Looks like my issue has been raised a long time back.

    This awaiting approvals issue goes much further than just showing of a dashboard. Xero, from what I can tell, basically pretends an invoice awaiting approval does not exist. They don't have impact on P&L, meaning that the profit is overstated by anything awaiting approval.

    I can't understand why it is not accounted for as a liability in the system. Sure, some of them might not end up being approved, but I suspect the very vast majority of invoices awaiting approval will end up being approved and are real liabilities. Even if they are not approved, I suspect the large proportion of them would just need the invoice to be 'corrected' and that it is still a liability of some description.

    I've had feedback from Xero in the past that not all businesses are the same - fair enough. Could we have a user / business setting on how we individually want to account for invoices awaiting approval? Seems like it should be a fairly simple enhancement to make, and would certainly help make the accounting software a bit more beautiful :)

    Michael Sudfelt supported this idea  · 
  2. 38 votes

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    Appreciate how this would be beneficial for your business having assurity in an awaiting approvals likelihood. 

    With businesses having varying levels of assurity around this I want to be open that we don't have any direct intention fo changing reports like the P&L to automatically include this, however we'll begin to track the level of interest around this, here. Thanks

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    Michael Sudfelt commented  · 

    Hi @xero - have you put anymore thought into how invoices 'awaiting approval' can be accounted for more appropriately? It rears it's head all the time, our dashboards are never a true reflection, we can use the xero cash flow forecasting effectively and I'm sure there are other areas that it effects.

    Wondering if we could perhaps arrange a time with someone from your products team to chat over the challenge and see if there is a better way this can be dealt with?

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    Michael Sudfelt commented  · 

    Hi There,

    I've come across another issue with this. I need to be making some claims for work we have done during the month, of which I have been checking a custom report against the specific jobs. It has now become apparent that while an invoice is awaiting approval, it does not show in these reports.

    Then trying to find the invoices in the awaiting approval section is like trying to find a needle in a haystack as there is no job codes / references in this view (that I can find). I'm very likely missing claiming everything we're entitled to be claiming... Help?

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    Michael Sudfelt commented  · 

    Good Morning - Just checking in on this one again, as again it is proving to provide inaccurate reporting for our business.

    @xero - what advice do you have for us on how we can best manage this situation until (hopefully!) you make some upgrades to the program so it accounts for these liabilities correctly.

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    Michael Sudfelt commented  · 

    This really is an important issue in my opinion.

    Appreciate that different businesses have different levels of bills that actually end up getting approved, but I would think the very vast majority of businesses P&L would be more accurate if the "awaiting approvals" were accounted for.

    We can't rely on the cash flow forecasting, and all of these extra tools are rubbish without having the awaiting approval invoices accounted for correctly as the liability they are.

    As simple switch that the user can decide on how they are accounted could / would be an easy solution?

    Michael Sudfelt supported this idea  ·